Offer summary

Qualifications:

Multiple years of experience in preparing service events and supporting technical supervisors or coordinators., Mechanical or electrical background with a high school diploma or equivalent., Experience with Oracle ERP and Microsoft Office applications is desired., Strong written and verbal communication skills in English and the local language..

Key responsabilities:

Assist and represent the Field Service Staff Manager in all operations.

Manage customer contacts and ensure proactive communication.

Identify and order necessary parts and tools for service events.

Document service events and manage resources in compliance with quality and EHS guidelines.

Job description

Description

About us:

By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today—and tomorrow. We are helping to meet today’s energy needs with 64 GW of installed capacity and 48,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.

As an Equal Opportunity Employer, INNIO offers a comprehensive array of international career opportunities and understands that diversity creates excellence. Known for leadership development, we aim to empower individuals to reach their full potential. It’s time to take engines to a place no one else can.

Welcome to a World of Innovation and Inspiration! Welcome to INNIO!

We are searching for a Field Service Work Preparator for our office in Hinnerup.

Essential responsibilities:

Serve as the assistant and representative to the Field Service Staff Manager
Handle all direct and indirect customer contacts in a proactive and professional way
Uses deep technical knowledge of service activity to Identify parts and tools needed to prepare for service events and order through appropriate vendors
Manage material and Third Party resources in a cost sensitive way
Trigger units’ BOM updates after service event executions in a timely manner
Document all service events and triggered tasks within Oracle throughout the process
Provide support to FS Staff Managers through continuous monitoring of all scheduled and unscheduled resources for optimized utilization in accordance with working regulations and guidelines
Create required technical and commercial documentation during operations
Ensure compliance with quality and EHS guidelines regarding internal and external resources
Ensure Field Service Technicians meet all process discipline and business standards
Support EHS by assisting with safety audits, recording EHS observations, and informing the department of any issues
Review service events to track any unplanned actions/work which must be added
Provide recommendations for improvement regarding operations initiatives
Work within the services team to achieve service key performance indicators
Perform other duties as assigned.

Qualifications:

Multiple years of experience in preparing service events and supporting of technical supervisors/coordinators required technical equivalent and/or experience in working with Oracle ERP, Microsoft Office applications, technical databases desired
a Mechanical/ electrical background
Preferrable Warehouse background
High school diploma or equivalent and technical business experience as well as a qualification in a technical field is required
English and local language
Deep understanding and technical knowledge of the Serving work across all product variants in order to organize and order all necessary servicing parts/ equipment
Knowledge of customers and their requirements in order to respond effectively to queries and to deliver good customer service,
technical knowledge and customer service abilities
Strong written and verbal abilities in English and local language
Knowledge of Computer systems

Required profile