Virtual Medical Assistant

Position Title: - Virtual Medical Assistant

Reporting To: - Team Manager, Team Leader

Location: - Philippines

Virtual Medical Assistants or Remote Medical Assistants are executives who perform administrative tasks for healthcare practitioners. Most Healthcare Providers are swamped with administrative tasks and with the Covid-19 Outbreak, this has only gotten worse. Virtual Medical Assistants ensure smooth functioning of a Healthcare Practice. They improve productivity and profitability in private practices, clinics, hospitals, and other healthcare facilities.

Virtual Medical Assistants allow Doctors to focus more on their patients and improve Patient Satisfaction. They act as an extension of the Healthcare providers medical back-office team by providing Record Keeping, Customer Service, Billing and Accounting and EMR Management.

Virtual Medical Assistants play an extremely vital role in a Healthcare Operations. The Main objective would be to achieve timely delivery of the client’s work with high accuracy.

•Answer inbound calls from unit phone queue and make outbound calls to providers and members regarding authorization request status

•Accurately enter authorization requests and submitted documents into the authorization system

•Obtain all necessary documentation required to process referrals and requests for covered services

•Respond to inquiries regarding the authorization processes and request statuses from providers,members, and staff from other departments

•Manage Contact Centre operations – Inbound and Outbound Calls, Email and Chat.

•Appointment Scheduling – Manage Appointments, rescheduling and cancelations.

•EMR Management – Ensure EMR is always up to date. Edit and Modify as needed.

•Order Prescriptions

•Patient Triage

•Complete Patient Charts

•Insurance Follow ups

•Ensure highest level of quality.

•Preferred Qualifications –  BSC Nursing and Post Graduate candidates are eligible to apply.

•Medical Assistant (MA) or Certified Nursing Assistant (CNA) qualification is an advantage.

•Familiarity with Electronic Health Records, Epic, Cerner, or Athena experience is an advantage.

•Understand requirements from the Team Manager and Clients and provide effective solutions.

•Excellent understanding of Medical Terminology, Anatomy, Physiology, Procedures and Treatment.

•Must have excellent communication skills (Written & Verbal).

•A bright, problem-solving mindset + attention to detail

•Personability (enjoy talking to people, and talking to patients in particular [note that this role involves primarily phone-based and virtual patient encounters])

•Adapt to change with ease.

•Treat colleagues and clients with utmost respect.

•Be able to provide value add by going the extra mile.

•Have a never say never attitude.

•Professional Certifications offered based on interest and career progression.

•Team Building Activities.

•Professional Development Training programs offered as part of Career Growth.

•Great Rewards and Recognition for star performers.

•Be part of a Centre of Excellence like no other.

•Be part of a Committee of your Choice (ISO, Sustainability, CSR, Training and Development, Health and Wellness, Reward and Recognition, Entertainment and much

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. The candidate will be required to perform any other job-related duties when requested by any person authorized to delegate responsibility (i.e. – Manager / Lead). All Duties and responsibilities outlined here are essential functions and requirements and are subject to possible modification owing to changes in strategy or operations.

Please send in your CV to careers@valenta.io