Senior Solutions Consultant (Interim - Maternity Leave Cover) at Voiceflow

Job Summary:

Voiceflow is seeking a Senior Solutions Consultant to step in during a maternity leave period and provide expert customer engagement, technical consulting, and solution design for Voiceflow clients.

This role is ideal for someone with deep expertise in conversational AI, bot-building best practices, and technical integrations, who thrives in a customer-facing role. The right candidate will guide clients in maximizing Voiceflow’s capabilities, ensuring they can successfully design, build, and maintain LLM AI-powered conversational experiences.

Job Duration: This is an 11 month full-time contract with a potential to extend or convert to full-time.

Key Responsibilities

Customer Engagement & Technical Consulting

• Deliver engaging and informative product demos, tailored to customer needs.
• Provide strategic guidance on bot-building best practices, conversational AI design, and Voiceflow’s capabilities.
• Translate customer requirements into technical solutions, advising on integrations, automation, and implementation best practices.
• Serve as a trusted advisor to customers, ensuring they optimize their use of Voiceflow and drive business outcomes.
• Support pre-sales and post-sales efforts, helping customers understand how to scale and maintain their conversational experiences.

Cross-Functional Collaboration

• Work closely with Customer Success and AEs to ensure smooth onboarding and ongoing support.
• Collaborate with other members of the team to refine demo strategies and create scalable resources.

Collaborate with Sales to help scope technical feasibility and ensure alignment between customer needs and Voiceflow’s capabilities.

Qualifications

• 5+ years of experience as a Solutions Consultant or in a similar customer-facing technical role.
• Strong technical acumen, including experience with APIs, integrations, and bot-building platforms.
• Proven ability to lead compelling product demonstrations and provide technical consulting.
• Excellent communication, problem-solving, and stakeholder management skills.

Experience in sales enablement, pre-sales consulting, or professional services is a plus.

This role is ideal for a customer-focused problem solver who can bridge the gap between business needs and technical solutions. If you’re passionate about helping customers succeed with conversational AI, we encourage you to apply!

About Us

Voiceflow is the leading collaborative conversational AI platform.

Our collaboration platform makes it easy for conversational AI product teams to quickly design, test, ship and iterate on conversational assistants - together, faster, at scale.

Assistants designed and built with Voiceflow span hundreds of use cases, from drive thrus to in-car assistants, call centres and more. Voiceflow is loved by over 80,000 global teams with some of the world’s largest companies as customers including Google, BMW, US Bank, McDonalds, JP Morgan, Spotify, Amazon, Home Depot, Best Buy, John Hopkins, and thousands of others.

We’re biased of course, but we think we’re building one of the coolest products in the world. Put this claim to the test and try out Voiceflow’s free version yourself - give it a try!

Joining a new company is one of the biggest decisions we all make in life as we’re investing our most important resource - our time. At Voiceflow, we’re investing our time here because we believe in an inevitable future where many of the conversations we have with brands everyday will be increasingly automated. If that’s the future we’re all going to be a part of, then the world needs Voiceflow to ensure the teams building these conversational experiences have great tools to craft great experiences. Think of us like the Adobe creative suite for the growing world of conversational AI. You can learn more about our vision of the future here.

We’ve raised $25M USD the past 2 years from some of the world’s best investors including Felicis, Craft, True, Amazon, Google & CEOs of Figma, Webflow, Eventbrite, Invision, Producthunt, and more. We’re a small, fast growing remote team of around 35 team members from around the world, composed of dedicated and talented individuals with a core focus on engineering and product.