Offer summary

Qualifications:

At least 3 years of field service experience handling technical queries., Good understanding of electro-mechanical systems and computing environments., Experience with hand and power tools, or in a similar role., Professional presentation and communication skills..

Key responsabilities:

Act as the technical interface with customers for service requests.

Coordinate and perform product installations and maintenance.

Monitor equipment performance and provide feedback to the Team Lead.

Liaise and support assigned service contractors in the region.

Job description

Department: Field Service

Location: Melbourne, Australia

Description

eCash , part of the Everi, has an established reputation in payment systems and currency validation solutions for a wide range of applications and industries. Since March 2022, we are part of Everi Holdings as the company continues to grow and expand its operations in Australia! More information can be found here:

https://www.everi.com/

You are joining the company during a period of accelerated growth and exciting transformation. Everi in USA has won Top Workplaces To Work since 2021, and we are committed to building on this strong culture in Australia.

About The Role

Our Australia HQ is in Sydney, but we have a team of Field Services Technicians based in NSW, VIC, QLD and SA for our customers. Currently, we are on the lookout for a dedicated and committed Field Service Technician to join our close-knit team. In this role, you will work with a team of other Field Service Technicians external contractors to triaged service requests. These range from product installation, service maintenance and ensuring optimal performance of our Cash Redemption Terminal (CRT) machines. It fits someone with a passion for fixing and repairing machinery - getting to the root cause, solving the problem and making it right.

Key responsibilities include:

Act as the technical interface with customers
Coordinate and perform product installations and maintenance
Respond to both email and phone request for support
Monitor equipment performance
Provide feedback to Team Lead on product performance
Liaise and support any assigned service contractors with your region

About You

A valid Driver's Licence is an inherent requirement of the role as work is performed onsite at client's premises
Willingness to obtain necessary licence as required (the company will assist with application)
At least 3 years field service experience including the handling of technical queries from the field
Available to travel local (metropolitan Melbourne), regional and sometimes interstate
Available to work on 7 day rotating roster (weekend work required)
Good understanding of electro-mechanical systems and computing environments
Professional presentation - appearance and communication skills
Experience with hand and power tools, or experience in a similar role
Ability to follow Work Health and Safety standards, protocols and guidelines
Previous gaming industry experience an advantage

Perks

Company vehicle
Mobile
Bonusly - our in-house employee recognition scheme to award points for employees who demonstrate our core values. These points can be used to redeem rewards
Corporate flu vaccine voucher
Support to develop skills, knowledge and progress career

You will be trained and be equipped will all necessary tools and parts before you hit the road. If you enjoy the autonomy and variety this role brings and want the opportunity to become an expert on these machines, please apply today!

Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal and state law.

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