Senior Solutions Architect

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

We are seeking a highly skilled and experienced Senior Solutions Architect (Salesforce) to join our team supporting a Major Retail company’s Salesforce Center of Excellence (CoE). The ideal candidate will have extensive experience in Salesforce administration, implementation, and project management, with a strong focus on Sales Cloud, Service Cloud, Field Service Lightning, Platform, and CRM Analytics. The candidate will work closely with the Principal Solutions Architect and other stakeholders to plan, execute, and enhance Salesforce solutions, ensuring seamless delivery of projects and proactive issue resolution.

The candidate must possess excellent communication skills, be detail-oriented, and have the ability to manage multiple priorities in a fast-paced environment. They should be adept at presenting technical and design documents to business stakeholders, handling escalations, and leading critical releases.

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Key Responsibilities

Technical Responsibilities:

• Salesforce Administration & Implementation:
• Administer and configure Salesforce platforms (Sales Cloud, Service Cloud, Field Service Lightning, Platform, CRM Analytics).
• Plan and execute enhancements, ensuring alignment with business requirements.
• Perform deployments, rollbacks, and manage release processes.
• Solution Design & Documentation:
• Create and present Key Design Documents (KDD) and Technical Design Documents (TDD) to stakeholders.
• Well versed with High Level Design & Low Level Design.
• Ability to develop Functional and Technical diagrams to illustrate solution approach.
• Good understanding of Story Point Estimation & T-Shirt sizing.
• Design scalable and sustainable solutions that meet business needs.
• Project Management & Execution:
• Assist in planning and efficiently executing projects and tasks with great attention to detail.
• Proactively monitor and address risks/issues well ahead of time.
• Collaborate with cross-functional teams to ensure timely delivery of solutions.
• Troubleshooting & Escalations:
• Act as the primary point of contact for troubleshooting and resolving complex technical issues.
• Escalate issues to Salesforce support and manage resolutions effectively.
• Release Management:
• Handle critical releases and ensure smooth deployment processes.
• Conduct post-release validation and address any issues promptly.
  
  

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Non-Technical Responsibilities

• Stakeholder Management:
• Engage with business stakeholders to understand requirements and present solutions.
• Build and maintain strong relationships with internal and external teams.
• Communication & Collaboration:
• Demonstrate excellent verbal and written communication skills.
• Facilitate meetings, workshops, and presentations with stakeholders.
• Leadership & Mentorship:
• Provide guidance and mentorship to junior team members.
• Foster a collaborative and innovative team environment.
• Continuous Improvement:
• Identify opportunities for process improvements and implement best practices.
• Stay updated with the latest Salesforce features and industry trends.
  
  

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Technical Skills

Required Skills & Qualifications:

• Salesforce Expertise:
• Deep knowledge of Sales Cloud, Service Cloud, Field Service Lightning, Platform, and CRM Analytics.
• Strong understanding of Salesforce administration, configuration, and customization.
• Development & Integration:
• Experience with Salesforce integrations, APIs, and third-party tools.
• Familiarity with Apex, Visualforce, Lightning Web Components (LWC), and SOQL.
• Deployment & Release Management:
• Proficiency in Salesforce deployment tools (e.g., Salesforce DX, Change Sets, Copado).
• Experience with CI/CD pipelines and version control systems (e.g., Git).
• Analytics & Reporting:
• Expertise in CRM Analytics (formerly Tableau CRM) and Salesforce reporting tools.
  
  

Non-Technical Skills

• Communication:
• Exceptional verbal and written communication skills.
• Ability to present complex technical concepts to non-technical stakeholders.
• Problem-Solving:
• Strong analytical and problem-solving skills.
• Proactive in identifying and mitigating risks.
• Project Management:
• Experience in Agile/Scrum methodologies.
• Ability to manage multiple projects and priorities simultaneously.
• Leadership:
• Demonstrated ability to lead and mentor teams.
• Strong organizational and time management skills.
  
  

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Preferred Qualifications

• Salesforce certifications such as:
• Salesforce Certified Application Architect or System Architect.
• Salesforce Certified Administrator, Platform Developer, or Consultant.
• Experience working in the retail industry or with large enterprise clients.
• Familiarity with Salesforce Governance and Best Practices.
• Knowledge on Revenue Cloud, Data Cloud and Agentforce would be an added advantage.
  
  

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Key Attributes

• Proactive: Anticipates issues and addresses them before they escalate.
• Detail-Oriented: Ensures accuracy and quality in all deliverables.
• Collaborative: Works effectively with cross-functional teams.
• Adaptable: Thrives in a dynamic and fast-paced environment.
  
  

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Work Environment

• Remote work with occasional meetings during US business hours (Arizona time zone).
• Must be available to handle escalations and critical releases as needed.
• Might need to travel to USA (once a year)
  
  

Compensation

Estimated Pay Range: $133110.00 - $160000.00 CAD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.