Offer summary

Qualifications:

5+ years of experience in the regulatory industry for life sciences, specifically in Regulatory Operations or Regulatory Affairs., Experience with RIM applications and processes, including document management and electronic submissions., Strong analytical skills and proficiency in English, both written and verbal., Ability to translate customer business requirements into technical product requirements..

Key responsabilities:

Act as a product evangelist and provide subject matter expertise for Veeva RIM products, focusing on Submissions and Publishing.

Engage with customer stakeholders to communicate product roadmap and vision, and gather customer feedback.

Collaborate with internal teams to deliver valuable content and resources for product communication.

Provide education to customers in meetings and online communities, advocating for their needs and product innovations.

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for a highly motivated individual with life science industry experience in Regulatory Operations or Regulatory Affairs to drive customer success with our Veeva Regulatory Information Management (RIM) products in Europe. This role will support software product management, specialising in Submissions, Submissions Archive and Publishing applications.

As part of the European and global Product Expert teams, your experience will play a key role in the Product organization. You will advocate the voice of the customer, using industry knowledge and experience withEuropean/ ROW regulations to shape the product roadmap to support regulatory document management, submission planning & tracking, electronic submissions publishing (eCTD and non-eCTD), and submission archive and viewing. Product Experts represent the Product organization in customer meetings, online communities, and industry events. To realize the value of our product innovations, you will be creating valuable resources for both internal and external stakeholders.

This role is ideal for someone passionate about RIM systems and processes, eager to collaborate with customers, and excited to drive their success.

What You'll Do

Be the product evangelist and provide subject matter expertise for the Veeva RIM products, especially focussed on the Veeva Submissions, Submissions Archive and Publishing use cases and associated features

Stay up to date with the latest features and roadmap direction

Contribute to best practices and process recommendations within the Veeva RIM product suite

Engage with customer stakeholders to communicate product roadmap and vision

Provide education to Veeva RIM customers in meetings and online communities; Communicating the problems we are solving, value delivered and product functionality

Be the customer advocate for future product innovations. Gather, analyze, and prioritize customer feedback, feeding these insights into roadmap strategy and release planning

Collaborate with Product teams to deliver valuable content and resources for product and release communication

Provide cross-functional support to internal teams, including Services, Strategy, Sales, and Product Support

Requirements

5+ years within the regulatory industry for life sciences in Regulatory Operations, Regulatory Affairs, or related area

Experience in using and/or implementing RIM applications and processes including substantial experience working with document management, submission building, Submissions, Archive and Ppublishing, and archiving of electronic submissions

Ability to understand customer business requirements and to translate them to technical product requirements, preferences, and limitations – communicated to both business and technical stakeholders

Ability to understand technical specifications and software development documentation, and translate them to end users and business teams

Experience in interacting with customers from business users, IT departments, and executive suite, as well as internal teams, both in-person and remote

Strong analytical skills and English skills (written, verbal, and formal presentations)

Self-directed team player with a positive attitude

Willingness to travel up to 15%

Based in Europe (with ability to work across time-zones)

Nice to Have

Veeva Product experience

Fluency in another European language

Experience performing software demonstrations and creating engaging videos

#RemoteUK

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

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