Talent Acquisition Team Leader - Recruitment Operations | Philippines

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking a Talent Acquisition Team Leader to join our team in the Philippines.

Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.

Why Peak Support?
 

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.
 

Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

 

Work from Home PLUS
 

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.
 

We are seeking a dynamic and results-driven Talent Acquisition Team Leader to lead and develop our recruitment efforts. The ideal candidate will possess strong leadership abilities, excellent communication and interpersonal skills, and a keen focus on continuous improvement.

Key Responsibilities:

• Team Leadership & Operations: Lead a team responsible for end-to-end recruitment, managing high-volume hiring, and day-to-day recruitment operations.
• Secondary Point of Contact: Serve as the secondary point of contact for recruitment-related concerns when the Talent Acquisition Manager is unavailable, ensuring smooth communication across stakeholders.
• Talent Sourcing & Strategy: Direct efforts to create innovative, proactive recruitment strategies. Coach the team in collaborating with cross-functional stakeholders to ensure high-quality candidate pipelines that meet business needs.
• Data-Driven Decision Making: Analyze recruitment data to identify gaps, trends, and opportunities. Contribute to the development of key recruiting metrics and analytics to drive informed decision-making and measure team performance.
• Role Specification Expertise: Develop an in-depth understanding of job requirements, including experience, skills, and competencies needed for success in each role.
• Cross-Functional Collaboration: Partner with HR, Payroll, and Tech teams to share market insights and develop strategies for attracting and retaining top talent.
• Problem Solving & Process Improvement: Identify challenges and common trends in recruitment. Collaborate with the leadership team to develop and implement action plans for continuous improvement.
• Confidential Interviews: Conduct critical and confidential interviews as needed to ensure high-quality recruitment decisions.

Key Qualifications:

• Exceptional Communication Skills: Strong ability to build relationships with both internal and external stakeholders.
• Analytical & Problem-Solving Ability: Proven track record of analyzing data, identifying trends, and recommending effective solutions.
• Detail-Oriented Decision-Maker: Demonstrates excellent judgment and precision in all aspects of decision-making.
• Leadership in Fast-Paced Environments: Proven ability to manage and prioritize multiple recruitment initiatives under tight deadlines.
• Proactive & Results-Focused: Ability to take ownership of tasks and drive continuous improvement in recruitment processes.
• Team Leadership & Development: Experience in mentoring, coaching, and developing high-performing teams.
• Critical Thinking: Strong analytical capabilities with the ability to interpret complex data and translate it into actionable insights.
• Confidentiality: Maintains the highest level of confidentiality and professionalism at all times.
• Industry Awareness: Up-to-date with industry trends, preferably with a deep understanding of the recruitment landscape in our sector.

If you are a strategic thinker with a passion for building high-performing teams and driving recruitment excellence, we would love to hear from you!