Offer summary

Qualifications:

Strong analytical skills to gather and interpret customer feedback., Experience in product support or customer experience roles., Ability to create training materials and conduct training sessions., Excellent communication skills for collaboration with sales and product teams..

Key responsabilities:

Gather and analyze customer feedback to improve the product.

Provide training and resources to support the sales team.

Monitor product performance and generate reports on customer engagement.

Coordinate with support teams to resolve customer issues and enhance satisfaction.

Job description

Customer Experience Role and Responsibilities 🎯

Objective

Bridge the gap between customers and the product team while ensuring customer satisfaction.

How?

Proactively gathering feedback, addressing and prioritizing concerns, and driving continuous improvement in the product. Support sales, implementation, and product teams with actionable insights and enablement resources.

Main Responsibilities / Functions 📋

Customer Feedback: Gather and analyze feedback to refine the product.

Design and manage mechanisms for gathering customer feedback.
Regularly analyze and synthesize feedback to identify common pain points, desired features, and improvement opportunities.
Collaborate with the product team to translate customer insights into actionable product updates.

Sales Enablement: Provide training and materials to support the sales team.

Develop internal training materials to help the sales team understand product updates and features.
Create customer success stories and use cases to highlight product value.
Join sales calls or demos when needed to address customer concerns and demonstrate product knowledge.

Analytics and Reporting: Analyze product performance and user behavior to inform decisions.