Senior Product Designer

ResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their 🛠 repairs and maintenance, empowering them to focus on their customers.

Repair and maintenance is the heartbeat of any restaurant's operations, yet the existing management methods are complex, expensive, and time-consuming. With ResQ, restaurants can simply get connected to qualified service providers, submit jobs, track progress, and pay, all in one place.

We are trusted by the world's leading restaurant brands and are venture-backed by top-tier global VCs - and we are just getting 🚀 started!

ResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their 🛠 repairs and maintenance, empowering them to focus on their customers.

Repair and maintenance is the heartbeat of any restaurant's operations, yet the existing management methods are complex, expensive, and time-consuming. With ResQ, restaurants can simply get connected to qualified service providers, submit jobs, track progress, and pay, all in one place.

We are trusted by the world's leading restaurant brands and are venture-backed by top-tier global VCs - and we are just getting 🚀 started!

Hello 👋 Future ResQer!

ResQ is looking for a Senior Product Designer to join our Product Development team and help us take ResQ to the next level. You will play a key role in shaping the user experience and interface of our product. From conducting user research to crafting intuitive designs, you will collaborate closely with cross-functional teams to deliver innovative solutions that delight our customers.

We understand that joining a team is one of the most important choices you make, and adding a team member is one of the most important choices we’ll make. We want you to get to know us, and we want to understand how you approach problems, learn, and what motivates you.

We thrive on being transparent and we know Product Design requires a certain interest and discipline, so we have included some questions to ask yourself to help you choose if this role is right for you at this specific time (if not, then let’s connect later!!)

Are you nodding your head with excitement at the idea of:

• Conducting user research to understand the needs, preferences, and pain points of our target audience.

• Creating wireframes, mockups, and prototypes to visualize and iterate on design ideas. 

• Owning the UX/UI of innovative new products

• Collaborating closely with cross-functional Product Development teams… and much more! 
  

What you will do:  

As a Product Designer at ResQ, you will be contributing in the following areas:

• User Research: Conduct user research to understand customer needs, pain points, and behaviors.

• Wireframing and Prototyping: Translate user insights into wireframes, mockups, and prototypes that effectively communicate design concepts.

• UX/UI: Design intuitive user interfaces that enhance the overall user experience and reflect our brand identity.

• Cross Collaboration: Collaborate with product managers, product analysts, engineers, and other stakeholders to define product requirements and priorities.

• Iterative Design Process: Iterate on design solutions based on user feedback, usability testing, and data analysis.

• Market Trends: Stay updated on design trends, tools, and technologies to continually improve the quality of our products.

• User-Centric Design: Champion a user-centric design mindset across the organization and advocate for the importance of design in achieving business goals.
  
  

Who you are:

• 3+ years of experience as a Product or UI/UX Designer in a fast paced start up environment.

• Strong portfolio showcasing your design skills, ideally with B2B products.

• Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, etc.

• Solid understanding of user-centered design principles and methodologies.

• Excellent communication and collaboration skills.

• Ability to work independently and manage multiple projects in an innovation-focused environment.
  
  

How you will do it:

• A self-starter: You wake up, form a plan, and get going!

• Practice Extreme Ownership - including exhibiting a bias for action, a deep desire to understand all parts of our business, including our customers, and partners; taking risks, adapting and learning till you succeed; a mindset to persevere!

• Be open to feedback; listen, learn, and iterate. We’re all One Team!
  
  

What to expect as a candidate:

While we are never perfect, we have aimed to build a process that fosters fairness and helps to minimize bias, this includes structured processes and interviews. Our goal is that everyone interviewed has a positive experience, regardless of the outcome.

Stage 1️⃣:  Send us your resume and a note about how your story connects to ours. Feel free to focus on what you have learned rather than just a list of responsibilities. Tell us your story! We’ll aim to tell you quickly if it is not the right fit so you are always informed.

Stage 2️⃣: Successful candidates will meet with our Talent lead. It will be standardized to keep things fair but also with enough room to show your uniqueness. We’ll communicate the salary range now for full transparency. If you like us and we also think there is a fit, we’ll invite you to the next stage.

Stage 3️⃣: A video call with our Head of Product who will take you through a deeper dive into the role and answer any questions you may have. She will also do a walk through into your portfolio. 

Stage 4️⃣: This stage will be a values interview with a few members of the ResQ team. We will get an understanding of what motivates you and how you work and align to ResQ’s values.

Stage 5️⃣: This stage will be an opportunity to walk us through your portfolio and present a few of your past projects. You will present to a few members of the team and get a glimpse into your day to day at ResQ and understand the different projects you may work on.

Stage 6️⃣: This is the final stage in the process where you will meet our CEO, KJ. This stage will be more of an introductory call and less focused on your in depth skills and knowledge. KJ will share with you more about ResQ’s vision and mission. He will also ask you some more questions and he will, of course, be able to answer any additional questions you might have.

Want to learn more? 👀 Keep Reading!

We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.

We do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information 📚 to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.

We are spilling the Tea 🫖 on all things ResQ, click here if you want access to the inside scoop 💬 Tell your friends, because sharing 🫶 is caring 🧡

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ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.

Not Sure You Meet all the Requirements? We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!