HR Experience Specialist III Colombia

We are looking for an experienced Human Resource Specialist to support our employees and clients in a remote role reporting to the HRx Manager. You will guide employees through their employment lifecycle and assist clients with their HR needs, promoting positive relationships. Your responsibilities include managing our HR database, gathering HR information, and ensuring a smooth onboarding process for clients. To excel in this role, you should have clear communication, along with a solid understanding of employment law. An effective HR Specialist is organized and efficient.

RESPONSIBILITIES

• Coordinate every aspect of the employment life cycle for our supported employees through close collaboration with global internal teams such as Immigration and Payroll teams, and external parties such as local service providers
• Provide expert-level support to our clients, managing client queries and advising on benefits, international payroll, expense reporting, and other HR matters acting as a regional expert.
• Manage client relationships in conjunction with members of the client services team
• Ensure employee satisfaction and retention amongst our supported employees with sincerity and passion, always with a customer service mindset
• Ensure client satisfaction through quick onboarding timelines and always maintaining our resolution time service level agreement
• Manage and audit all HR records, including personal information, onboarding documents, personal documents, contract documents, and job-specific information
• Ensure compliance with the local employment law in every process and notify proper points of contact of any rectification needs
• Be aware of applicable Collective Agreements and partner with required teams to ensure compliance
• Collaborate with internal teams who require regional-specific expertise (examples include but are not limited to Knowledge Base maintenance, and Product Development)
• Anticipate potential issues, support the root cause analysis, and raise it to the concern teams while ensuring resolution
• Other tasks as assigned… as a high-growth company, we embrace supporting ALL areas of the business

QUALIFICATIONS

• Bachelor's degree in Human Resources or equivalent experience
• 6 years of regional (country or region) Human Resources experience or equivalent experience required
• Business proficiency in the English language and local language, if applicable required
• Research-oriented, organized, and detailed
• Conflict handling and resolution skills
• Experience with employment law
• Interest in international business and contributing at a high level

#LI-Remote