Offer summary

Qualifications:

5+ years of experience in a customer-focused technical role., Strong understanding of TCP/IP, Networking, Routing, and Switching., Extensive experience in Cyber Security technologies such as Firewalls and IDS., Degree in Computer Science, IT, or Engineering is required..

Key responsabilities:

Create and deliver product demonstrations to clients.

Provide pre-sales technical assistance and product education.

Manage the technology evaluation stage of the sales process.

Diagnose and troubleshoot software and hardware issues for customers.

Job description

Join a fast-growing global leader in cybersecurity, trusted by some of the biggest names in the industry. Besides many enterprises and government agencies, nearly 30% of the world’s top MSSPs rely on our platform, and that number is growing every day as more companies recognize the value of next-generation security solutions. We're at the forefront of protecting organizations against sophisticated cyber threats using cutting-edge AI and automation technologies.

We offer a highly competitive compensation package on par with industry leaders like Google and Microsoft, ensuring our team is rewarded for their expertise and dedication. We are fully remote, providing the flexibility to work from anywhere in Indonesia. We are rooted in transparency and openness, without rigid hierarchies. We are feedback-driven, encouraging open communication and innovation at every level. Our culture is built on diversity, openness, and collaboration, fostering creativity and innovation that drives real impact in the market.

Responsibilities:

Create and deliver compelling demonstrations of Stellar Cyber products and solutions.
Understand and effectively present our security platform and solutions.
Providing pre-sales technical assistance and product education.
Actively driving and managing the technology evaluation stage of the sales process.
Taking ownership of customer issues reported and seeing problems through to resolution.
Diagnose and troubleshoot Stellar Cyber software and hardware and help our customers deploy the Starlight solution.
Install network traffic sensors in various environments; including the physical network, virtual networks, public and private cloud, servers.
Very close working relationship with TAC support and Product Management. Respond to RFI's & RFP's.
Provide weekly report to management on the status of high priority cases and pre-sales activity.
30-50% travelling throughout all sales territories.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate technical sales support.

Requirements

5+ years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services.
5+ years of technical/pre-sales support as a sales or systems engineer.
Strong understanding of the following technologies: TCPIP, Networking, Routing, Switching, LAN Extensive Cyber Security experience including Network Security, Firewall, IDS, Sandbox and Security detections.
Having Linux, Windows administrator, SIEM technology, and Virtualization is a big plus.
Public/Private cloud, AWS, Azure and Google Cloud application installations and management.
Degree in a relevant field, like Computer Science, IT, Engineering.

Required profile