Offer summary

Qualifications:

Experience with Jira administration and configuration, including upgrades and troubleshooting., Proficiency in Bash and Groovy scripting, as well as RHEL command line usage., Knowledge of TSQL and SQLServer database object management., Ability to provide technical training and support to personnel..

Key responsabilities:

Respond to critical State communications within specified timeframes.

Oversee the administration and support of Jira and its integrations with external applications.

Identify and resolve software problems in collaboration with users and other employees.

Assist with technical training and documentation for State personnel.

Job description

Title: Senior Application Administrator
Location: Remote, LA
Duration: 4 Years
Hours: 15 hours/week

Job Description:

The scope of the proposed services will include the following:

Respond to State communication, initiated by the State during the State's core hours as stated in the Period of Performance section, within 1 hour of communication being sent for communication clearly marked as "critical” or "emergency” and within 2 hours of communication being sent for all other communication.
Assist with emergencies and critical deadlines on State holidays, weekends, and hours outside of the State's core business hours.
Provides maintenance, support, troubleshooting, and updating/upgrading of Jira
Oversee the administration, configuration and support of Jira, external application integrations (ex: GitHub and Bamboo), and Atlassian Marketplace 3rd party applications
Identify, respond, research and resolve program, data, or system software problems in consultation with other employees and/or users.
Provide technical knowledge transfer, training, documentation, mentorship and guidance to State personnel for requested work.
Assist State personnel and/or other outside resources with upgrades of the Jira environment as necessary.

Expertise and/or relevant experience in the following areas are mandatory:

Experience performing upgrade of multi-node data center instance (9.x version minimum)
Experience updating Jira application configuration files (e.g., setenv.sh, server.xml, web.xml, application-properties, dbconfiguration, etc.)
Experience creating and updating Bash scripts
Experience maintaining CRON table entries
Experience creating and updating Groovy scripts.
Experience using RHEL command line
Experience monitoring and troubleshooting issues with clustered nodes, submitting and working with Atlassian support as necessary
Experience with TSQL and creation/alteration of SQLServer database objects (e.g., stored procedures, views, tables, etc.)
Experience performing Jira project configuration including customized workflow post functions, custom listeners, custom events, and complex work item security schemes
Experience constructing JQL including advanced functions

Expertise and/or relevant experience in the following areas are desirable but not mandatory:

Certification as Jira Administrator
Set up and use of Jira API's
Configuration of external application integrations (ex: GitHub and Bamboo) and Atlassian Marketplace 3rd party applications
AD/LDAP connection and configuration
HTML/Javascript
Structure
Zephyr Squad and/or Zepyr Scale
Basic understanding of load balancing and networking