Offer summary

Qualifications:

10+ years of experience in End User Computing (EUC) with a focus on Citrix Virtual Apps and Desktops, Citrix Netscaler, and Azure Virtual Desktop., Expert-level skills in CVAD, Citrix Cloud Services, and AVD, along with advanced knowledge of Windows operating systems., Strong understanding of authentication mechanisms and ITIL framework best practices., Excellent communication skills and ability to work both independently and collaboratively..

Key responsabilities:

Provide technical leadership and serve as the primary expert for Citrix and Azure solutions.

Build and maintain strong relationships with clients, acting as a trusted advisor in EUC solutions.

Design, implement, and optimize EUC solutions, conducting proactive health checks and creating detailed documentation.

Stay updated on the latest technologies and ensure alignment with ITILv4 best practices for incident and change management.

Job description

WHY WORK AT INSENTRA?

At Insentra, we want innovators to join us no matter their time zone. We are one global team working towards the goal of becoming the #1 Channel Services Partner in the world. We Dare to be Different and celebrate those differences every day. We are a flexible workplace looking for passion and innovation in our crew.

At Insentra, we support your career growth and challenge you to be the best version of yourself because together, we are many, and we can achieve anything we set our minds to.

WHAT YOU’LL LOVE DOING

Our Managed Services Team is fast-paced, nimble, and stands for excellence. You will play a vital role in this team, providing technical leadership and guidance to key clients.

Your Responsibilities:

Technical Leadership
- Serve as the primary expert for Citrix Virtual Apps and Desktops (CVAD), Citrix Netscaler, Azure Virtual Desktop (AVD), and Nerdio support.
- Provide Level 3 support and mentorship to junior engineers.
Client Engagement
- Build and maintain strong relationships with partners and clients.
- Act as a trusted advisor in EUC solutions.
Solution Design and Implementation
- Design, implement, and optimize EUC solutions, including CVAD, Citrix Cloud Services, and AVD with Nerdio.
Health Checks and Documentation
- Conduct proactive health checks and present findings to clients and partners.
- Create detailed documentation (scopes of work, design documents, test plans, change records).
Continuous Learning
- Stay updated on the latest Citrix, AVD, and Azure technologies.
ITILv4 Alignment
- Ensure all processes and solutions align with ITILv4 best practices for incident, change, and problem management.

Requirements

Role Requirements:

10+ years of experience in End User Computing (EUC), specializing in:
- Citrix Virtual Apps and Desktops (CVAD)
- Citrix Netscaler
- Azure Virtual Desktop (AVD)
- Nerdio for Azure

Expert-level skills in:
- CVAD: Citrix Virtual Apps, Citrix Cloud Services, WEM, FAS, Citrix ADC
- Citrix Netscaler: Load balancing, VPN, Global Server Load Balancing (GSLB), ADC nFactor authentication
- Azure Virtual Desktop (AVD): Performance optimization, integration with Azure services
- Nerdio: Deployment, management, and optimization

Additional skills:
- Advanced knowledge of Windows desktop & server operating systems
- Experience in designing and implementing Microsoft & Citrix solutions
- Strong understanding of authentication mechanisms, including Entra ID & Modern Authentication
- Excellent communication skills and the ability to work independently & collaboratively
- Solid understanding of the ITIL framework & best practices

Nice to Have:
- Expertise in Azure security services, Defender for Cloud, Defender for Identity
- Experience with Microsoft Intune, PowerBi, Hashicorp Packer, Terraform, PowerShell
- Certifications such as CCE-V, CCP-N, Azure Solutions Architect Expert, AVD Specialty

We’re looking for someone who is:

Technophile – You love technology and staying ahead of the curve.
Determined – You want to own your space and continuously learn.
Inspired – You champion Honesty, Integrity, and Trust.
Self-Starter – You love to achieve, deliver results, and kick ass.
Independent – You thrive in a non-micromanaged environment.
Collaborative – You excel in cross-functional and global teams.
Organized – You manage time efficiently with strong attention to detail.
Flexible – You pivot when needed and love variety.
Positive – Your attitude is infectious, and people love working with you.