Offer summary

Qualifications:

5+ years of experience in Linux server implementation and operations., Strong understanding of networks, protocols, and internet technologies., Excellent communication and analytical skills., Experience with scripting languages and SQL queries is a plus..

Key responsabilities:

Provide technical support to customers and partners through various communication methods.

Troubleshoot and resolve issues within the Tufin suite and operating systems.

Maintain ticket queue and act as a liaison between customers and internal resources.

Support the deployment and integration of Tufin products in customer infrastructures.

Job description

Description

Responsibilities:

Provide technical support to worldwide customers and partners using all methods of communication.
Troubleshoot to full resolution of issues within the Tufin suite and OS
Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
Support the deployment, implementation, and integration of Tufin products within customers’ infrastructure
Help to create and improve documentation of best practices in maintaining Tufin solutions
Participate in mentoring of other support engineers on your team
Develop a deep understanding of the customers’ technical environment

Software leveraged by Tufin include: Kubernetes, CentOS/Red Hat Enterprise Linux, Apache HTTP Server, Apache Tomcat, PostgreSQL, ActiveMQ, Python, Expect

Location: Fairlawn, OH / Boston, MA / West Coast

Requirements

5+ years implementation/operations experience of Linux servers, virtualization
Previous customer/end user facing experience as a technical lead
Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP, Syslog, NTP, etc.)
High level understanding of authentication technologies (LDAP, TACACS, RADIUS, with SAML as a plus)
Experience with SQL queries is a plus
Strong proficiency with X.509 certificates and SSL/TLS usage and troubleshooting
Proficiency in software/protocol analysis and debugging tools is a plus (strace/truss, gdb, tcpdump, etc.)
Experience in scripting languages (BASH, Python, Perl, etc)
Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
Experience in firewall administration/configuration is a plus (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
Loyal, reliable, devoted & conscientious
Highly responsible and accountable

Required profile