Offer summary

Qualifications:

Understanding of immigration processes or Global Mobility is essential., Excellent verbal and written communication skills in English; proficiency in German is a plus., Experience in customer support or administrative roles, ideally in global mobility or immigration., Proactive, detail-oriented, and tech-savvy with the ability to manage multiple tasks..

Key responsabilities:

Answer questions from internationals regarding visa processes and formal paperwork via chat.

Prepare documents and application forms for talents.

Communicate with authorities on appointments and processes.

Develop and update the knowledge base to ensure accurate information.

Job description

🌎 About Localyze

Welcome to Localyze, where we're reimagining how people move for work. Our mission is to tear down the barriers that limit talent and opportunity. We bring together seamless technology, transparency, and unrivalled service to make this happen. Founded in 2018 by three visionary women who believe in unlocking human potential without borders, Localyze has built a centralised platform that decentralises the world. We empower companies to hire from anywhere and enable individuals to choose where they live and work.

Global working is in our DNA. Our vibrant team, comprised of almost 50 Localitos from 15+ nationalities, fuels our creativity and innovation and we're always looking for ways of expanding both our product and our reach!

If you're passionate about redefining global mobility, pushing boundaries, and making a real impact, Localyze is the place for you. Join our community, shape the future, and rewrite the rules of the global workforce.

You have a customer-first approach and a strong understanding of immigration processes? Then join our dynamic team at Localyze as an Immigration Support Associate! You’ll be responsible for providing support to internationals navigating the visa process, answering their questions, preparing application forms, and managing interactions with authorities. You'll also play a key role in continuously improving our knowledge base and collaborating with our product team to develop new features that improve the talent experience.

🎯 What You’ll Do

Answering questions from internationals regarding visa processes, formal paperwork, etc. via chat
Preparation of documents and application forms for our talents
Communicating with authorities on appointments and processes
Continuously developing and updating our knowledge base to ensure accurate and up-to-date information
Interacting with the product team to contribute to the development of new features

🌟 What We’re Looking For

You’ll thrive in this role if you:

Have first experience with and an understanding of immigration processes or Global Mobility
Have excellent verbal and written communication skills in English (other languages, esp. German are a big plus)
Are proactive and detail-oriented, with an ability to manage multiple tasks simultaneously
Have experience in customer support or administrative roles, ideally in global mobility or immigration
Are tech-savvy and enjoy working with internal teams to improve product offerings
Have a solution-oriented mindset, can solve problems independently, and know how to escalate issues and collaborate with other teams

This job is part-time, 20 hours per week

🦙 What We Offer

At Localyze, we offer:

No Office, No Borders: Embrace the freedom to work from anywhere within our entities in Germany, Portugal, Spain, or the UK. Plus, make the most of Workations!
Craft Your Workspace: Create your ideal workspace with our annual LocaBoost allowance, you can kit out your home office or put it towards a local coworking space – the choice is yours.
Equity for All: We believe in shared success. Join us, and not only become part of the Localyze team, but also an integral stakeholder in our growth with an attractive equity plan.
Grow With Purpose: Fuel your growth mindset with an annual learning & development budget. We're invested in your career journey.
Wellness Boost: Balancing work and life is an art, and we're here to support you. Enjoy a monthly wellness stipend to be spent flexibly, plus access to OpenUp for 1:1 coaching sessions, unlimited courses, digital resources, and roundtable discussions.
Out of the ‘Virtual’ Office: Enjoy 28 days of paid time off, plus local public holidays, and here's a little extra – an additional celebratory day off just for you!
Family First: Welcoming a new family member? Take the time you need with parental leave to bond and cherish those precious moments.
Globetrotter Gatherings: Keep the team spirit high with not one but two team meetups per year. And wait for it – an annual international company-wide retreat. Picture this: Portugal in 2022, Italy in 2023 – and who knows where next?

💙 Diversity & Inclusion @ Localyze

As an equal opportunity employer and advocates of Diversity and Inclusion, we proudly welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations. We encourage you to apply even if you don't think you meet all of the criteria above but are still interested in the role and mission. Nobody checks every box, and we're looking for team members who are genuinely excited to join Localyze!

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