Offer summary

Qualifications:

4+ years of experience in technical solutions, product management, or consulting., Strong ability to engage with multiple stakeholders across sales, marketing, products, and engineering., Proven track record of influencing product/service improvements based on customer feedback., Experience in creating and managing technical tools to support service delivery..

Key responsabilities:

Define and iterate on lifecycle services offerings to meet customer needs.

Develop sales and marketing messaging that aligns with customer value propositions.

Drive alignment with key stakeholders across Product, Engineering, and CX for a holistic customer experience.

Monitor program effectiveness and customer adoption to ensure meaningful outcomes.

Job description

A Little About Us

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com

Join our team as the Portfolio Manager for Customer Experience Lifecycle Services, an offering designed to provide customers with the services they need (inc. planning, architecture, health checks, training, support) to achieve a successful outcome with EDB Postgres AI.

You will work to design, launch and iterate the offering itself to ensure it provides meaningful customer value and helps them achieve their goals with EDB Postgres AI. This includes ensuring our internal and external stakeholders have a clear understanding of the value they are receiving, have the opportunity to provide meaningful feedback and achieve the measurable outcomes that they expect.

To achieve this you will design and iterate on the definition of the lifecycle services offering(s) to ensure they meet customer needs, execute our GTM motion (creation of GTM collateral and sales enablement), and continuously monitor our performance (track program effectiveness and customer adoption). You will work closely to drive alignment with key stakeholders across Product/Engineering, CX and Sales to ensure a holistic customer experience.

What your impact will be:

Define offerings based on industry best practices, EDB customer needs and Customer Experience design principles for adoption and expansion of EDB products.
Develop sales and marketing messaging and collateral that aligns with customer needs, offering value proposition and deal closure. Identify sales collateral and artifacts that help manage sales pipeline, messaging and conversion.
Develop delivery readiness strategy in line with offering definition, coach and train our delivery teams to ensure they are able to effectively leverage the best practices to service our customers.
Drive awareness and alignment of the offering roadmap and customer feedback within the CX and Product management organization
Partner closely with key stakeholders across Product, Engineering and CX to ensure offerings reflect best practices, product features and messaging
Proactively work to ensure training collateral and best practices are kept up-to-date with new releases, service capabilities and customer learnings
Ability to influence cross-functional leaders and teams to create a better customer outcome

What you will bring:

4+ years of technical solutions, product management, services management and/or consulting experience
Experience engaging with multiple stakeholders across functions in sales, marketing, products and engineering
Ability to quickly develop a perspective, refine with discussions and execute with urgency
Demonstrated experience in fostering deep stakeholder relationships and solutions
Evidence of influencing product/service improvements based on customer feedback
Proven ability to create and manage technical tools and assets to support service delivery

Compensation Range: $120-130k (DOE/Location) + annual variable bonus

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2025! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.

EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.

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