Offer summary

Qualifications:

Experience in the governmental sector (local, state, or federal)., Proven track record in implementing the ServiceNow ITSM application and processes., Strong knowledge of ITSM processes and continuous improvement initiatives., Excellent verbal and written communication skills with the ability to analyze and interpret data..

Key responsabilities:

Implement and manage the ServiceNow ITSM application and processes.

Conduct continuous improvement initiatives for ITSM processes and services.

Communicate effectively with stakeholders to provide clear and organized information.

Prepare detailed analyses and interpretations of data to support decision-making.

We are a staffing solutions and IT Solutions company that provides you with a platform to find the right fit for your desired job profile. The employment situation is constantly shifting with the changing times, and we are here to ensure that you gather the workforce that compliments your long-term goals. We understand the struggle of the search for talent that accommodates the skills and qualifications for specific profiles, one that blends in with the theme of your organization. We aim to be the best available source for young talent to find their dream jobs, by helping them narrowing down their options to the most suitable work profiles available in the market. At RIG, we consistently work towards creating the latest technology that may not only simplify your work process but also provides you with the most cost-effective solutions. We work hard to make sure that your business strives in the market to be on the top in your field.

Job description

ServiceNow Administrator/Developer
Raleigh, NC - Remote

• Experience working in the governmental sector (local, state, or federal)
• Experience successfully implementing the ServiceNow ITSM application and processes leveraging the ITSM framework
• Experience performing continuous improvement initiatives for processes and services
• Strong knowledge and familiarity with ITSM processes
• Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience
• Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations
• Ability to obtain a security clearance with FedRAMP administration standards.

Required profile