Sr. Consultant EHR Innovation

Make a difference. Be happy. Grow your career.

The Role

The Senior Consultant, EHR Innovation is a key delivery leader of technical consulting solutions for the Digital Health EHR Innovation team.  Successful candidates will possess the following attributes:

• Expert Translator – understands and explains technical concepts and products to non-technical stakeholders, colleagues, and junior staff
• Customer Influencer – exhibits great customer-facing skills, polished presentation abilities, strong discussion habits, and good emotional intelligence
• Problem Solver – identifies problems, collaborates with colleagues, resolves issues quickly, brings satisfaction to users, and instills confidence in the client’s leadership
• Strategic Thinker – demonstrates curiosity and creativity while possessing big-picture visions and the ability to break them down to smaller steps with decisive execution
• Startup Enterpriser – works at a fast pace with flexibility to shift priorities in a team-oriented environment built on the desire to achieve success for clients and colleagues

We are seeking a candidate with expertise in Epic Ambulatory, Healthy Planet, Compass Rose, MyChart applications, and quality-related initiatives. The ideal candidate will have 10+ years of hands-on experience in designing, developing, and maintaining Epic application solutions. As a Senior Consultant, you will play a key role in advising clients on best practices, driving workflow strategies, and ensuring project success across various healthcare systems.

This position works under the direction of the Director, Digital Health – EHR Innovation to address documented client needs while actively seeking opportunities to refine client deliverables, build knowledge in new domains, and improve Nordic’s business processes. 

Key Responsibilities

The Senior Consultant will be responsible for, but not limited to:

• Acting as an overall solution and technical subject matter expert in a customer-facing role.
• Collaborating with internal leadership and EHR architects on solution design and delivery.
• Providing pre-sales solution generation that succinctly describes how a solution meets the client’s communicated needs and engenders client support for the proposed solution.
• Eliciting customer requirements, visioning solutions, and documenting technical and business requirements about web applications.
• Leading solution development processes through continuous and iterative solution planning, scoping, documentation, team mentorship, development review, and client discussions.
• Managing timelines, deliverables, and project plans.
• Presenting strategic guidance for enhancement of client products or go-to-market execution.
• Continuously improving process and internal support documents assisting in the improvement of workflows and processes and managing multiple projects simultaneously.
• Coordinating and forecasting work for self and others working on owned solutions.
• Participating in continuous learning opportunities.
• Working to uphold and strengthen Nordic’s corporate culture.
• Ensure compliance with healthcare regulations, data standards, and security protocols, including HIPAA.
• Troubleshooting and resolving issues related to assigned application areas.
• Staying current with the latest industry trends, standards, and technologies related to healthcare interoperability.

Qualifications

• Bachelor’s degree in computer science, information technology, healthcare, or related field (Master’s preferred).
• 10+ years of experience with Epic Ambulatory, Healthy Planet, Compass Rose, MyChart, Prelude, Cadence, Professional Billing, Hospital Billing, OpTime, Anesthesia, Radiant, Cupid or other applications.
• Experience in Inpatient, Ambulatory or Specialty Clinical user workflows.
• Strong problem-solving, analytical, and troubleshooting skills.
• Excellent communication and collaboration skills, with the ability to interact with technical and non-technical stakeholders.
• Ability to lead multiple projects simultaneously and manage client relationships effectively.

Skills and Experience

• 10+ years working in the healthcare industry.
• 10+ years in a technical customer-facing role supporting a software product.
• Professional experience working with Epic in a technical capacity.
• Certification in Epic Ambulatory or Healthy Planet and other Epic modules.
• Experience working in a consulting or advisory role.
• Excellent communication skills, both written and verbal, and proven ability to communicate complex technical topics to a variety of business partners.
• Demonstrated ability to seek out, analyze, and solve novel problems.
• Ability to organize with exceptional attention to detail.
• Able to work independently and within a team environment
• Experience working and/or learning in a healthcare environment.
• Must demonstrate and embody Nordic’s maxims.

Additional Details

• Remote position
• Travel time expected to be 10% or less