Offer summary

Qualifications:

1+ years of experience in a customer-facing role or as a customer service representative., Strong IT proficiency and ability to handle technical queries related to cryptocurrency and blockchain., Exceptional written and verbal communication skills in English., Knowledge of the cryptocurrency/blockchain industry is a strong advantage..

Key responsabilities:

Handle high volumes of customer inquiries via live chat, phone calls, and ticketing systems.

Address customer queries, complaints, and identification approval processes efficiently and professionally.

Provide accurate, valid, and comprehensive information to customers and resolve complaints within defined time limits.

Follow communication protocols and guidelines to maintain consistency and quality in customer interactions.

Job description

We are a leading client-facing business in the cryptocurrency and blockchain industry. We are committed to delivering exceptional customer service, ensuring our users receive high-quality support, fast response times, and accurate information.

As we continue to grow, we are looking for a dedicated and skilled Customer Support Associate to join our team and help us maintain our reputation for excellence.

Key Responsibilities

Handle high volumes of customer inquiries via live chat, phone calls, and ticketing systems.
Address customer queries, complaints, and identification approval processes efficiently and professionally.
Manage compliance-related matters and ensure adherence to company policies and procedures.
Identify and evaluate customer needs to deliver personalized solutions and ensure satisfaction.
Provide accurate, valid, and comprehensive information to customers.
Resolve customer complaints by offering appropriate solutions within defined time limits and following up to ensure resolution.
Follow communication protocols, guidelines, and policies to maintain consistency and quality.
Go the extra mile to engage customers and build lasting relationships.

Requirements

1+ years of proven experience in a customer-facing role or as a customer service representative.
Strong IT proficiency and the ability to handle technical queries related to cryptocurrency and blockchain.

Exceptional written and verbal communication skills in English.
Strong listening skills and the ability to empathise with customers.

Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment.

Knowledge of the cryptocurrency/blockchain industry is a strong advantage.

Multi-lingual capabilities are a plus.

Willingness to work weekends, irregular hours, and night shifts as required.

Key Skills

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

Technical aptitude and familiarity with customer support tools and platforms.

Customer-focused mindset with a passion for delivering exceptional service.

Adaptability and resilience in a dynamic, evolving industry.

Benefits

Why Join our Team?

Be part of a forward-thinking company in the exciting and rapidly growing cryptocurrency space.

Work remotely with a flexible schedule.

Competitive salary and opportunities for professional growth.

Collaborative and supportive team environment.

If you are passionate about customer service, have a keen interest in cryptocurrency, and thrive in a fast-paced, remote work environment, we encourage you to apply and become a part of our Family's success story!

How to Apply:

Please submit your resume, detailing your relevant experience and why you are the ideal candidate for this role to hr@globalclique.net, please put " Customer Support Associate" as the subject of the mail.

Salary: 200000

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