Offer summary

Qualifications:

Bachelor's degree in communication, journalism, business, or a related field., 3-4 years of agency experience in a similar role., Fluent written and verbal communication skills in Arabic and English., Moderate knowledge of different social media post formats and experience with community management tools..

Key responsabilities:

Monitor multiple client accounts across various social media platforms for customer interactions.

Engage with users and respond to inquiries in Arabic and English within agreed service level agreements.

Publish and schedule content on clients' social media accounts and translate content as needed.

Formulate performance reports on social ads and develop sentiment reports based on user feedback.

Job description

Are you ready to take the next step in your Marketing career? NOK HC, a trusted leader in HR solutions, is excited to present an incredible opportunity on behalf of one of our esteemed clients. We're dedicated to matching exceptional talent with outstanding organizations; this could be your chance to shine!

About the Client

Our client is a prominent player in the Digital Marketing industry, known for their innovative approach and commitment to delivering exceptional results for their clients. They are seeking a talented Community Manager to join their team and drive forward-thinking marketing strategies.

Job Title: Community Manager.

Job Summary
The ideal candidate will be responsible for building, growing, and managing our online and offline communities. This role requires excellent communication skills, strategic thinking, and a strong ability to engage with diverse audiences.

Job Responsibilities
Monitor multiple clients accounts across Facebook, Instagram, Twitter, TikTok, LinkedIn, and YouTube public and direct messages for customer comments, feedback, queries, and complaints.
Engage with and respond to users within the agreed client SLA via Arabic and English responses.
Manage FAQ sheet by updating pre-approved responses regularly, and recommend responses in Arabic and English where required.
Perform daily quality assurance to ensure all customers' inquiries and complaints are handled accurately and on time.
Publish & schedule content on multiple clients' accounts across the different social media channels (organic and dark posts).
Translate content in both Arabic and English.
Stay up to date on current platform updates and publishing features.
Formulate daily, weekly, and monthly reports on the performance of social ads.
Vary tone of voice within community management responses based on context, platform, and brand.
Develop sentiment reports based on user queries and complaints observed through community management.

Key Requirements
Bachelor's degree in communication, journalism, business, or any related field.
Ideally 3-4 years of agency experience in a similar role.
Excellent - Fluent written and verbal communication skills in Arabic and English.
Moderate knowledge of the different social media post formats.
Experience using community management tools (Hootsuite, Sprinklr, etc.) is ideal.

Job Conditions
Location: Cairo, Egypt.
Work Mode: Remote.
Employment Type: Full-time.

Work Benefits
Competitive salary
social insurance

If you are interested, kindly send your updated resume at resume@nokhc.net, mentioning the job title in the subject line.