Logistics Concierge II

Job Description
Job Description:
100% remote, will work AZT time, but can sit anywhere in the US.
SHIFT-Monday-Friday-6am-5pm MDT (only working 8 hour shift) (8am-7pm EDT) and Saturday 8-4pm MDT (10am-6pm EDT) on Saturday (Saturday shift is voluntary)

Job Scope:
As the Logistics Concierge II, you will serve as the client advocate and will be responsible for the client satisfaction based on call ownership and first time call resolution. You will manage a high volume of inbound calls using talking points and various resource to identify the client’s need, clarify and communicate information, research issues, and provide effective resolution while keeping the client satisfaction at the core of every decision and behavior.
The position demands reliability, follow-through, problem-solving and troubleshooting skills, the ability type and talk at the same time, and exceptional organizational skills. The ideal candidate will be a highly self- motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.
Key Responsibilities:
Become proficient in all knowledge base requirements in order to resolve clients’ needs as efficiently as possible
Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant data
Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
Manage high volume of inbound calls in a timely and efficient manner
Identify client needs, research issue and provide solutions and/or alternatives
Build sustainable relationships and engage clients by providing best-in-class service
Meet and/or exceed established inbound call quality guidelines and key performance criteria
Provide excellent client service and advocacy
Work across the organization as needed to resolve client requests
Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
Provide dealer quotes upon request - Update
Dispatch available vehicles across all regions on an inbound basis
Effectively communicate how to use any of our end-user facing tools
Perform other duties as deemed necessary by management
Skills:
Excellent oral and written communications skills, particularly in a phone, email or chat context
Attention to detail and follow-through
Demonstrated ability to adapt in a changing environment,
Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
Demonstrated experience being a customer-focused, service-oriented professional
Qualifications:
High School Diploma / GED Required
3 years experience with customer service and/or contact center
3 years automotive industry and/or logistics experience preferred
Working knowledge and proficiency with Microsoft Office products
Servant team member with ability to build strong trusted relationships
Work Environment:
Long periods of sitting or standing in an office environment

Job Requirements:
100% remote, will work AZT time, but can sit anywhere in the US.
SHIFT-Monday-Friday-6am-5pm MDT (only working 8 hour shift) (8am-7pm EDT) and Saturday 8-4pm MDT (10am-6pm EDT) on Saturday (Saturday shift is voluntary)
Interviewing-YES
Job Scope:
As the Logistics Concierge II, you will serve as the client advocate and will be responsible for the client satisfaction based on call ownership and first time call resolution. You will manage a high volume of inbound calls using talking points and various resource to identify the client’s need, clarify and communicate information, research issues, and provide effective resolution while keeping the client satisfaction at the core of every decision and behavior.
The position demands reliability, follow-through, problem-solving and troubleshooting skills, the ability type and talk at the same time, and exceptional organizational skills. The ideal candidate will be a highly self- motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.
Key Responsibilities:
Become proficient in all knowledge base requirements in order to resolve clients’ needs as efficiently as possible
Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant data
Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
Manage high volume of inbound calls in a timely and efficient manner
Identify client needs, research issue and provide solutions and/or alternatives
Build sustainable relationships and engage clients by providing best-in-class service
Meet and/or exceed established inbound call quality guidelines and key performance criteria
Provide excellent client service and advocacy
Work across the organization as needed to resolve client requests
Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
Provide dealer quotes upon request - Update
Dispatch available vehicles across all regions on an inbound basis
Effectively communicate how to use any of our end-user facing tools
Perform other duties as deemed necessary by management
Skills:
Excellent oral and written communications skills, particularly in a phone, email or chat context
Attention to detail and follow-through
Demonstrated ability to adapt in a changing environment,
Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
Demonstrated experience being a customer-focused, service-oriented professional
Qualifications:
High School Diploma / GED Required
3 years experience with customer service and/or contact center
3 years automotive industry and/or logistics experience preferred
Working knowledge and proficiency with Microsoft Office products
Servant team member with ability to build strong trusted relationships
Work Environment:
Long periods of sitting or standing in an office environment
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. 
Disclaimer: 
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards:
Medical, dental, vision
401k 
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client 
 
SELECT AWARDS

• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots 
• Crain’s Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan