Business Systems Analyst

Description

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Position Purpose

The goal of this position is to support the Assistant Vice President, Operations Support, in identifying, planning, and executing plans and solutions to improve service levels and operational efficiencies via process or technology change, resolve ad hoc system operational issues, and produce system, procedural, and related documentation and artifacts.

Duties and Responsibilities

• Come to be a business systems subject matter expert by understanding and staying well-informed of operational procedures and business use cases for system functions.
• Continuously search for and identify opportunities for improvement in efficiencies and/or cost reductions via process or technology change.
• Consult or collaborate with executives and managers to develop, implement and manage system and process change throughout operations.
• Participates in pre-deployment testing and post-deployment implementation and monitoring of newly developed system features.
• Document current and new system processes and workflows.
• Monitor system performance and identify opportunities for ongoing optimization.
• Support daily operations by resolving timely, accurately, efficiently and completely day-to-day operational system and data issues.
• Support new client implementation process and knowledge management activities by creating and revising effective systems and procedural documentation and artifacts.
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The performance of the Business Systems Analyst will be evaluated based on his/her effectiveness in meeting the following KPIs on an ongoing basis:

• Innovation & Improvement Initiatives: Number of projects completed on time and within scope aiming for a compliance rate of 100%.
• Project Success Rate: Effectiveness and impact of project or feature change. Stakeholder needs were met with little to no rework due to missing business requirements or processes.
• Documentation: Number of documents and artifacts produced.
• Issue Resolution Rate: Percentage of ad hoc system operational issues resolved independently 90% of the time.

In addition to the specific duties outlined above, every employee at Input1 is expected to demonstrate the organization's core values: Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and Compassion. These values form the foundation of our company culture and guide our interactions with clients, colleagues, and other business partners. Every employee is assessed not only on their performance in the outlined responsibilities but also on their alignment with and embodiment of these core values in their daily work.

Qualifications

To be successful in this position, the Business Systems Analyst must be able to perform each essential function. The requirements below represent the knowledge, qualifications, and competencies required for this position.

Education Requirements

• 4-year college degree is preferred

Experience/Knowledge

• At least 5 years of previous similar work experience in IT, project management, or other related fields preferred
• PMP certification preferred
• Proficiency in business process modeling tools (e.g., BPMN)
• Strong understanding of business process analysis methodologies
• Basic knowledge of SQL or other data querying languages preferred
• Experience working with various software applications and systems (e.g., ERP, CRM)

Physical Requirements

• Sitting: Ability to sit for extended periods, often up to 8 hours a day, since most of the work is performed at a desk using a computer.
• Typing and Computer Use: Frequent use of a computer keyboard and mouse. This requires good hand-eye coordination, manual dexterity, and the ability to type quickly and accurately.
• Vision: Ability to read and interpret data on a computer screen, including reading small print, using a computer monitor for extended periods.

Competencies

• Project Management:
  • Manage projects effectively by creating realistic timelines, managing resources efficiently, ensure project milestones are met on time and within scope
  • Meet the needs of stakeholders
• Analytical & System Thinking:
  • Connect disparate information among business needs, systems, and human capital, among others
  • Translate data insights into actionable recommendations for improving processes
• Technical Proficiency:
  • Data-driven with the ability to adapt to emerging technologies
  • Create best practices for using specific tools or technologies to optimize workflow and ensure efficient task completion
• Problem-Solving:
  • Identify root causes of operational issues and develop practical solutions
  • Adapt existing processes or consider new technologies and explore innovative solutions
• Results Orientated:
  • Ensure that proposed system improvements or implementations directly address operational challenges and contribute to the organization’s overall objectives
  • Deliver impactful results that align with the organization
• Communication:
  • Effectively communicate complex technical concepts to a non-technical audience
  • Translate data findings into actionable insights that can be used to improve operational processes or inform system design decisions
  • Facilitate discussions and manage expectations throughout the project lifecycle
• Collaboration:
  • Work effectively with cross-functional teams to achieve common goals
  • Demonstrate and discuss system changes or ideas with both internal and external stakeholders with ease
• Flexibility and Adaptability:
  • Embrace change and readily learn new technologies and processes
  • Adapt to changing business requirements and priorities as they evolve
• Accuracy and Attention to Detail:
  • Maintain accuracy throughout the system analysis, design, and implementation phases
  • Document clear and concise business and system requirements and identify potential issues accurately