Product Manager, Information Technology

Position: Product Manager
Reports to: Director of Product Management  
Department: IT 
Location: U.S.-based remote (see location requirements below), Canada

Who we are: 

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world. 

Why work with us:   

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
  • Paid time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad and TEFL Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision) 
  • Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place. 

Who you are:

What you’ll do:

• Serve as a product manager within IT operating under the guidance of the Scrum framework.
• Manage and prioritize the product backlog for the product line.
• Write user stories and other product backlog items that contain workable, testable, and easy-to-understand acceptance criteria.
• Conduct requirements gathering and refining product backlog items with the team.
• Manage the continual development and maintenance of existing products by reviewing milestones with stakeholders and identifying and planning appropriate product releases.
• Collaborate within the team and overall department on testing guidelines for items redevelopment.
• Design and collaborate on UI and UX for CIEE software products.
• Negotiate deliverables and scope of requirements across multiple stakeholders and projects, fostering strong relationships between IT and business units.
• Create and collaborate on business cases for IT solutions, considering infrastructure, licenses, development, and support.
• Conduct working sessions that detail sizing and estimates of key features, and communicate the results through business cases.
• Help identify and collaborate on key process improvements for your team.

• Liaise closely with key business and market stakeholders to build close and productive working relationships.
• Conduct Stakeholder committee meetings.
• Design and collaborate on innovative and workable solutions to satisfy market needs and customer expectations in close liaison with the Scrum Team(s) and stakeholders.
• Research and track innovations in competitor activity to inform product direction and analyze CIEE’s products strengths and weaknesses.
• Analyze market research for insights that inform and validate the proposed solution.

• Direct manager of one or more Product Analysts.
• Empower the team to lead the management, documentation, and follow-up of production support items as necessary.
• Ensure the team is well-versed in gathering and writing acceptance criteria.
• Establish and maintain a healthy framework for maximizing the value of your ProductAnalyst team.
• Help your direct reports achieve their goals – both team and personal.
• Foster an environment of support, inclusion, and belonging.

What you’ll bring:

• Bachelor’s degree or international equivalent.
• A minimum of 4 years of relevant experience.
• In-depth knowledge of Agile processes and principles.
• In-depth knowledge of Scrum.
• Salesforce experience preferred.
• Excellent leadership, presentation, and communication skills.
• Flexible and collaborative mindset.
• Proven planning and organizational skills.
• Sharp analytical and problem-solving skills.
• Creative thinker capable of executing their vision.
• High attention to detail.
• Proven ability to prioritize, meet deadlines, work under pressure, and, when necessary,with minimal resources.
• Readiness to grow and develop yourself, your team, and CIEE.
• Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.

Location Requirements:

The position is available to candidates in the Canada and United States, except for candidates residing in:

• Washington (State)
• Colorado
• California
• Jersey City, NJ

Diversity Matters:

CIEE believes that given its mission, diversity matters, and that the organization is stronger because it contains professionals from an array of backgrounds, with different approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups, international backgrounds, diverse origins (including all cultures, heritages, education, and economic circumstances), and experiences are strongly encouraged to apply. 

Due to federal regulations, a reference and background check will be conducted as a condition of employment.