Our Team:
Cimpress is creating a new business called Cimpress Open whose mandate will be to excel at serving customers via third-party channels. We will partner with companies that have strong customer relationships with end-customers who need mass-customized print products. In its initial stage, Cimpress Open will pursue opportunities with digital design software partners and established ecommerce marketplace platforms. This approach will evolve and expand over time as we establish a presence in these new segments.
What You Will Do:
We are looking for an experienced and customer-focused Sr. E-Commerce Merchandise Manager to enhance our digital shopping experience. In this leadership role, you will define and execute the merchandising strategy for Cimpress Open, ensuring our product offerings are compelling and accessible across all digital channels.
- Strategic Merchandising Leadership: Develop and implement comprehensive visual merchandising strategies that enhance product discoverability, boost conversion rates, and align with business objectives.
- Cross-Functional Collaboration: Lead collaborations with global teams, including channel development, design, and product divisions, to maintain consistent branding and messaging across platforms.
- Design Oversight: Manage and mentor both internal and external design teams to produce high-quality visuals that resonate with our target audience.
- Data-Driven Decision Making: Utilize analytics to inform merchandising decisions, adapting strategies based on performance metrics and market trends.
- Customer Experience Optimization: Ensure our product offering not only meets but exceeds user expectations, fostering an intuitive and engaging shopping journey.
- Campaign and Promotion Management: Oversee the creation of mock-ups and designs to support marketing campaigns, promotions, and new product launches, ensuring timely and effective execution.
Your Qualifications:
- 7+ years experience in e-commerce merchandising, with a track record of driving sales growth and enhancing customer engagement.
- Ability to manage cross-functional teams and external partners effectively.
- Exceptional aesthetic judgment combined with a data-driven mindset.
- Ability to work independently, managing multiple projects in a structured and efficient manner.
- Excellent communication skills, capable of articulating complex ideas to diverse stakeholders.
- Experience with AI-powered design tools (a plus), Proficiency in Adobe Photoshop and InDesign (a bigger plus).
- Fluent in English, fluency in another language including German Spanish, French or Italian is a plus
- Knowledge of eCommerce marketplaces like Amazon
Why You'll Love Working Here:
Being at Cimpress means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.
We're Remote-First:
In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Cimpress also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results.
About Us:
Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Through the personalized physical (and digital) products these companies create, we empower over 17 million global customers to make an impression. Last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more. The Cimpress family includes a dynamic, international group of businesses and central teams, all working to solve problems, build businesses, innovate and improve.
Commitment to Diversity, Equity, & Inclusion:
We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.
Equal Opportunity Employer:
Cimpress Open, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.
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