Offer summary

Qualifications:

High School diploma or equivalency required., 1-3 years of technical experience in Outdoor Power Equipment service support., Knowledge of MS Office applications and electronic parts lookup systems., Strong communication skills and ability to work independently..

Key responsabilities:

Provide warranty support to Distributors, Dealers, and Customers.

Troubleshoot and evaluate warranty claims to determine eligibility.

Assist dealers with warranty processing and component failure analysis.

Communicate escalations to Customer Care Leadership for resolution.

Job description

The Warranty Technician is responsible for providing how to instruction and claim approval or denial .The Primary responsibility is to provide warranty support to our Distributors, Dealers, National Accounts and Customers (End User Escalations).

What You Need to Know:
• Technicians are required to remain logged in to the systems and process received or assigned cases using phone, chat, email, CRM (Customer Relations Management System), Web Warranty and written correspondence on a daily basis within department metrics
• Troubleshoot, Diagnose and Evaluate individual case information in order to determine if issue is warrantable or if it should be handled as a Policy Adjustment or Goodwill
• Provide input to manufacturing and engineering departments with field obtained information to enhance product improvements and warranty cost reductions
• Required to assist dealers with warranty processing and questionable component failure analysis
• Effectively communicate escalations to Customer Care Leadership Team for timely effective resolution.
• Provide general customer service functions as required, such as but not limited to placing orders, parts look-up, pricing inquiries
• Respond to Husqvarna technical questions from internal and external customers such as Distributors, Dealers, National Accounts and “End User” escalations

JOB REQUIREMENTS

• High School diploma or equivalency
• 1-3 years technical experience in related Outdoor Power Equipment service support position
• Experienced with electronic parts lookup systems, and electronic technical information environment
• Knowledge of MS office software applications, including Word and Excel
• 2 year Technical Vocational degree in related engine technologies and/or servicing Outdoor Power Equipment experience
• Call Center/Customer Care experience.
• Strong initiative and the ability to be self-directed in prioritizing and completing tasks
• Exceptional knowledge of Outdoor Power Products and applications
• Exceptional written, oral, and interpersonal skills. Ability to communicate information clearly and concisely ensuring customers’ comprehension

Last date to apply:

We are continuously accepting applications

Required profile