Offer summary

Qualifications:

3+ years of experience in scaling operations in challenging environments., Strong analytical and problem-solving skills with advanced data analysis in SQL., Ability to communicate effectively with both technical and non-technical stakeholders., Familiarity with operations management principles and customer success is a plus..

Key responsabilities:

Support efforts driving core business KPIs through transformation and special projects.

Establish workflows and processes for consistent and measurable outcomes.

Collaborate with Customer Success and Engineering teams to enhance operational efficiency.

Analyze data to enable data-driven decisions and improve value delivery.

Job description

About David Energy

David Energy is creating a new kind of power company. Traditional Retail Electricity Providers (REPs) are outdated, opaque, and painful for customers to engage with. We use software to monitor our customers' real-time energy usage, and we aggregate and analyze that data to maximize the value they get from their energy assets – batteries, EVs, HVAC systems and other distributed energy resources (DERs) via participation in energy markets. Our mission is to run the grid on clean energy 24/7.

Reporting to our Head of Strategic Operations, the Strategic Ops Lead will help connect the strategic “What” we want to do with the technical and operational “How” we operationalize across our entire complex ecosystem. We are enrolling customers at a faster rate than ever and we need to ensure that our processes, systems and tools are designed and optimized to best support our internal teams and our desired customer experience. This role requires strong analytical, problem-solving and communication skills, as well as a good grasp of operations management principles. This is an exciting opportunity to help build the foundation of our newly formed strategic operations org.

Responsibilities

Supporting a wide range of efforts driving core business KPIs, including transformation work, integration work and special projects
Introducing clarity and structure to ambiguous problems, building and implementing solutions to drive operational efficiency
Establishing workflows and processes to produce consistent and measurable outcomes
Collaborating deeply with the Customer Success and Engineering teams to drive an effective operating rhythm to serve and support our customers
Analyzing data and building systems to enable data-driven decisions and value delivery

Required qualifications

3+ years of demonstrated success scaling high-quality operations in a challenging environment
Advanced data analysis in SQL
Experience collaborating and communicating with technical and non-technical stakeholders

Bonus but not required experience:

Customer success
Energy trading, grid operations or deregulated energy markets
Device control, automation engineering or IoT
Common startup technology stacks

About you

You welcome the challenge of early-stage work and thrive with a lot of whitespace and uncertainty
You identify opportunities proactively without waiting for them to be shown
You are motivated by the business context – not just the technical context
You are fluent in data and can communicate clearly with people at all levels of technical skills

Benefits:

Base salary of $150,000 – $175,000 plus equity, depending on experience
Group medical and dental insurance
Flexible vacation / PTO policy
401(k) plan
Hybrid office culture, with team members working remotely and from our office in NYC

Required profile