Solutions Consulting Director

Introducing Masabi 

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. 

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit. 

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what. 

The Solutions Consulting Team

// The Solutions Consulting team plays a key role in Masabi’s success, acting as trusted partners to our clients and collaborators across the business. They help secure new opportunities, enhance our platform, and build strong, lasting client relationships.

The Role
// As Solutions Consulting Director, you will lead a team that sits at the heart of Masabi’s business, bringing together strategic thinking,  technical expertise, and a customer-first approach to drive success.

You will unify and lead our Pre-Sales and Solutions Engineering teams, ensuring clients receive the best experience from early discussions to ongoing success. Your leadership will influence how to shape solutions and evolve our platform, enabling agencies of all sizes to deliver seamless fare payments to riders.

Location
This role is open to remote candidates in Canada and the USA, within time zones from Mountain Time to the East Coast. In the UK, the role can be fully remote or hybrid.

Responsibilities

Lead and Shape the Solutions Consulting Team

• Define and execute a clear vision and strategy for the Solutions Consulting function, ensuring alignment with company goals and customer needs.

• Foster a collaborative, inclusive, and high-performance culture, coaching and mentoring a growing team.

• Set and drive best practices across pre-sales and post-sales engagements, ensuring consistent, impactful client interactions.

• Ensure alignment between Pre-Sales and Post-Sales teams for a seamless client experience.

Drive Revenue Growth & Customer Impact

• Partner Sales leadership to provide strategic solution guidance early in the sales cycle.

• Collaborate with Customer Success and Account Management to ensure clients maximize the value of our platform.

• Develop and scale a billable Solutions Consulting service, helping agencies optimize fare policies, integrations, and system strategies.

• Ensure proposals, Statements of Work (SOWs), and deliverables are clear, compelling, and aligned with client expectations.

Optimize Solution Design & Implementation

• Guide the team in tailoring scalable, impactful solutions to client challenges.

• Lead design phases for large-scale implementations, ensuring best practices in discovery, solution architecture, and technical leadership.

• Work closely with Product, Engineering, and Delivery teams to ensure smooth implementation and long-term success.

• Act as a senior escalation point for high-priority opportunities, ensuring smooth execution and alignment.

Industry & Product Leadership

• Identify opportunities for product enhancements, new integrations, and strategic partnerships based on customer insights.

• Collaborate with Product teams to prioritize platform investments based on client needs and industry trends.

• Serve as a trusted expert in public transit fare payment strategies, helping shape the future of the industry.

About You

• Understand public transit profoundly and empathize with the challenges agencies face, either through direct experience or a related field.

• Have a track record of leading Solutions Consulting, Pre-Sales, or Solutions Engineering teams in a SaaS, enterprise, or transit technology environment.

• Know how to balance big-picture strategy with hands-on execution, ensuring both team success and customer impact.

• Enjoy mentoring and developing teams, fostering a culture of continuous learning and shared success.

• A problem-solver willing to step in when needed, while empowering your team to thrive.

• An exceptional communicator, able to simplify complex ideas and bring people together around a shared vision.

Why Join Us?

// You will have the opportunity to lead a passionate and dynamic team shaping the future of urban mobility, making a lasting impact on cities and transport systems worldwide. Join a culture that celebrates innovation, collaboration, and shared success.

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.

We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

• Driven by Purpose – We believe travel should be effortless. The work isn’t always easy, but the best things never are.

• Encouraged to Accelerate – Masabi is growing, and our people drive their own development. Whether you’re taking the direct route or exploring new paths, we support your journey.

• Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
  

We’re already powering journeys - are you ready to join us?