Offer summary

Qualifications:

Trip Leading experience on Snow Adventures trips is required., Trip Expert experience is preferred., Strong interpersonal and management skills, including feedback capabilities., Excellent written and verbal communication skills, with proficiency in Microsoft Excel and Word..

Key responsabilities:

Support Snow Adventures Trip TEs and serve as a point of contact for questions.

Update Quick Guides and assist with internal messaging regarding Snow Adventures trip deliverables.

Co-host segment sales seminars to provide accurate information on Snow Adventures trips.

Monitor Snow Segment Quality and review trip scores, providing insights on quality issues.

Job description

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

We are looking for a motivated Field Expert that has experience leading our Snow Adventure trips and can provide a fresh look at segment trip elements in addition to supporting Field Experts and Leaders in the segment standards and the implementation of new initiatives.

The position is field based, paid hourly, and can be combined with a Trip Leading schedule and other TE position if workload allows. We expect this role to be around 15 hrs per month over the winter with a shift to 5 hrs per month in S/S/F.

Reports to: Melissa Williard (Schmidt) – TD Program Manager

SPECIFIC RESPONSIBILITIES

Support Snow Adventures Trip TEs
- Serve as a point of contact for questions
- Work with LD to update Quick Guides and help with internal messaging around Snow Adventures trip deliverables.
Help with Snow Segment Training
- Help with Leader BLUE and TE BLUE content related to Snow Adventures topics
- When needed, co-host segment sales seminars to give Trip Consultants a clear and accurate picture of what we deliver on Snow Adventures trips.
Serve as knowledge expert for Snow trips and Snow routes & activities.
- Help solution problems and set segment goals for 2025 & 2026
- Provide insight on route selection and annual audit of Snow route options to ensure we’re offering safe and enjoyable routes for guests.
Monitor Snow Segment Quality
- Review Snow Adventures Trip Scores monthly and provide insight to TE’s and Program Manager on Snow-related quality issues.
- Help monitor guest feedback for Snow trips and follow up with TEs when needed
Help with winter audit efforts

REQUIRED KNOWLEDGE AND ABILITIES:

Trip Leading experience on Snow Adventures trips required
Trip Expert experience preferred
Strong interpersonal skills and management capabilities, including proven feedback skills via FTR feedback on trips and co-leaders.
Excellent written and verbal communication skills.
Ability to manage projects and follow through on project-related deliverables.
Facility with Microsoft Excel and Word

Required profile