Senior Manager, UX Design

Counterpart Health: Value-based care, at the point of care.

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes for patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

As a Senior UX Manager, you will play a pivotal role in elevating design as a strategic function, partnering closely with product, engineering, and executive teams to shape experiences that set a new standard for usability and innovation in healthcare. You’ll lead high-impact initiatives, optimize workflows, and ensure design thinking is embedded at every stage of product development. You’ll not only drive next-gen, consumer-grade UX but also empower your team to think beyond execution – developing them into strategic decision-makers who define, rather than just follow best practices.

As a Sr. Manager of UX, you will:

• Lead at a high level, influencing product, engineering, and executive decisions.
• Redefine what’s possible in healthcare UX, pushing the industry toward best-in-class, next-gen experiences.
• Empower a world-class design team, giving them the tools to lead, innovate, and drive meaningful change.
• Shape a culture of strategic thinking, ensuring design is a driver of business success, not just execution.
• If you’re looking for a role where you can make a massive impact, drive next-gen innovation, and set new standards in an industry that needs it most – this is it.

Success in this role looks like:

• In the first 90 days, success will be measured by stakeholder feedback, stronger design integration, and improved operational effectiveness.
• In the first 6 months, success will be measured by faster iterations, stronger integration of user insights, and smoother mid-project pivots that directly improve product outcomes.
• Beyond six months, success will be measured by design’s ability to drive best-in-class UX, shape industry standards, and create tangible product improvements that shift user expectations.

You should get in touch if:

• Have 7+ years of design experience in a design environment (in-house, agency, or relevant industry), with 5+ years of managing people.
• You bring deep expertise in at least two core UX areas (research/strategy, system design, interaction design, visual design) and strong capabilities in two others.
• You have a portfolio that demonstrates industry-leading work, showing how you’ve driven impact through design strategy and execution.
• You know how to balance high-level vision with tactical execution, helping teams scope work effectively and prioritize learning, not just delivery.
• You have experience in complex systems and applications, knowing how to simplify the complex and create delightful, intuitive experiences.
• You are an advocate for collaboration, working closely with product and engineering to ensure design is a driver of business outcomes, not just execution.
• You are excited about shaping the future of healthcare UX – bringing the same level of quality and innovation seen in leading consumer products to an industry that desperately needs it.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

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A reasonable estimate of the base salary range for this role is $170,000 to $220,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.