Offer summary

Qualifications:

Previous customer service or customer-facing experience is highly desired., Strong verbal and written communication skills, with a friendly and attentive demeanor., Fluency in Mandarin (speaking, reading, and writing) is essential., Ability to work in a remote, fast-paced, and dynamic environment..

Key responsabilities:

Act as the go-to resource for parent-clients, addressing their concerns quickly and effectively.

Foster positive relationships with parents and students to build trust and satisfaction.

Serve as the primary contact for potential customers, providing support via WeChat, email, and phone calls.

Ensure that parent and student needs are met in a timely manner.

Job description

Job Title: Remote Customer Success Representative

Job type: Full-Time 30-40 hours/week (Contractor)

Location: Remote

Intended Start Date: ASAP

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL's online and offline education platform.

Your Role:

Think Academy U.S. is seeking an enthusiastic Customer Success Representative to provide amazing customer experiences by supporting and consulting our potential and current parent-clients. As part of our Customer Success team, you will be able to have the opportunity to build scalable systems and processes for a great customer journey.

As a Customer Success Representative your responsibilities include:

Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly.
Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction.
Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner.
Serving as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls.

Work Hours:

8:30am - 5:30pm (Pacific Time)

What We’re Looking For:

Previous customer service or customer facing related experience is highly desired.
Passion for learning and excitement to grow by tackling challenges head-on within a team.
Strong verbal and written communicator who is friendly, attentive, and skilled at understanding customer needs.
Comfortable working in a remote, fast-paced, and dynamic environment.
Quick and clear in communication, with a knack for timely responses.
Fluency in Mandarin (speaking, reading, and writing) is essential.

Pay & Benefits:

Flexible Remote Work: Work from anywhere that suits you best!
Performance-Based Commission: Rewarding hard work with extra earnings.
Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.
Pay: $18-$20/hr

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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