About Us
Osmind is a technology, services, and data company focused exclusively on psychiatry. Mental health disorders are one of the leading causes of death worldwide and are tied to shortening lifespans. Yet, we have cause for hope: there have been developments in new psychiatric medications since the first FDA approval in 1954, such as new treatments like ketamine, Spravato, and neuromodulation. Now, there is a growing movement among clinicians, patients, and researchers to close the gap between this scientific innovation and better real-world care.
At Osmnid, we serve a network of 800+ independent psychiatry practices across 49 states. We help these clinics effectively provide high-quality care, scale as businesses, and contribute to research with our purpose-built EHR, software solutions, clinician community, and managed services. Our providers are at the forefront of psychiatry, offering innovative interventions and treating some of the highest acuity patients in the country.
Osmind is a San Francisco–based public benefit corporation backed by top investors including DFJ Growth, Future Ventures, General Catalyst, and Y Combinator.
Role Overview
As an Implementation Specialist, you'll be responsible for successfully onboarding psychiatric practices onto our platform and services. You'll serve as the primary point of contact during implementation, coordinating across teams to ensure a smooth transition and driving practice adoption and success.
Key ResponsibilitiesManage a portfolio of implementations simultaneously while maintaining high customer satisfactionLead end-to-end practice implementations onto the Osmind software and services platform, including technology deployment and service activationConfigure and implement practices, ensuring proper setup of workflows, templates, and practice-specific requirementsDevelop and deliver comprehensive training programs for practices on best-in-class technology and service workflowsCoordinate with RCM and other internal teams to ensure seamless service implementationServe as the main point of contact for practices during implementation through 30 days post-go-liveTrack implementation progress and metrics, identifying and resolving barriers to successDocument best practices and contribute to continuous improvement of implementation processes and playbooksRequired Qualifications3+ years of experience in healthcare technology implementation, preferably with EHR/practice management systemsExperience with EHR implementation is strongly preferredStrong project management skills with the ability to manage multiple concurrent implementationsExcellent communication and relationship-building skillsExperience training healthcare providers and staff on new technology and workflowsStrong problem-solving abilities and attention to detailBachelor's degree in a relevant field or equivalent experiencePreferred QualificationsExperience implementing RCM or other practice management servicesKnowledge of psychiatric or behavioral health practicesExperience with change management in healthcare settingsFamiliarity with healthcare IT infrastructure and integrationsUnderstanding of medical billing and codingLocation
This role will be based in the United States with minimal travel required.
This is a unique opportunity to help build a transformative healthcare organization from the ground up while solving critical challenges for psychiatric providers and their patients. The successful candidate will play a key role in shaping the future of mental healthcare delivery.