Implementation Analyst

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

• Job Overview
  Plans and implements projects that support the sales account management organization. Assists sales organization in providing technical and administrative product information.. May assist with additional sales opportunities with existing customers. Can collaborate with sales teams to develop and recommend products and services to mee customers’ needs. Maintains up-to-date knowledge of the organization’s and competitors products and/or services.
• Job Level Attributes

  Complexity: A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified position.

  Experience: 4 year degree/post 4 year degree, and typically 5 - 7 years of related experience; or an advanced degree without experience; or equivalent work experience

  Impact: Decisions have impact on success of project team, department, work group, and/or client.

  Influence/ Leadership: Frequently interacts with subordinate functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.

  Scope: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.

  Supervision: If in a more experienced role may mentor junior staff.

• External And Internal Job Posting Description

  Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA. we serve customers in more than 160 countries around the world.  At Sabre, we make travel happen.  Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives.  Today, we’re creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers. Join our journey! 

   

  In addition, Sabre Corporation launched Sabre Direct Pay , an innovative payments hub designed to maximize value from every transaction. Sabre Direct Pay allows our clients to pay anyone, anywhere and integrates seamlessly into their current workflows with the goal to change how travel payments is today to the benefit more our customers. 

   

  ​​Role and Responsibilities​   

  The Implementation manager role will be leading the implementation and activation of Sabre Direct Pay customers. You will work with internal and external teams to ensure our customers get the best service, projects are delivered on time and our processes are in a continuously improving mode. You will have a customer centric mindset to bring additional value or simplification to the customers. 
   

  What will you achieve?  

    

  Managing implementation activities for all SDP customers 

  Contribute to the removal of non-commercial tasks away from the commercial team. 

  Coordinate with internal external teams (addressing certain implementations and support levels). 

  Manage the whole implementation process for complex-big customers. 

  Identify product customization needs to support the implementation. Coordinate these customizations with the product team to ensure customer satisfaction and deadlines. 

  Train the customer in the solution and reporting 

  Ensure first transactions to consolidate the activation of the customer. 

  Managing second level support occasionally  

  Support SLAs and response time measurements. 

   

  What's in it for you?  

  Opportunity to have real influence in a travel fintech team that will become a game changing item in our industry 

  Get a deep understanding of the B2B Travel Payment industry and being able to influence how customers make best use of our products. 

  Be part of one of the world’s largest Travel and Hospitality technology company  

  Opportunity to Partner, Interact and network with many important players in the payments ecosystem in both finance and technology, which includes Banks, Fintech’s, card networks, C-Level of Travel agencies, including OTAs (Online Travel Agencies), Leisure and Business agencies and key stakeholders Sabre. 

   

   

  ​​Qualifications and Education Requirements​  

  Must Have Skills: 

   

  Knowledge on Payments and Travel Payments is a plus.

  Strong interpersonal skills, comfortable engaging with senior team members and customers. 

  Customer focus mindset.  

  Exceptional communication ability 

  Strategic and Analytical thinking with willingness to challenge the status quo in order to improve processes 

  Knowledge and experience on process improvement.  

  Capable of managing and prioritizing several competing tasks  

  Positive attitude, willing to learn and step out of the comfort zone.  

   

  Nice to Have Skills: 

  Understanding of the Travel Industry and the GDSs dynamics. 

  Experience with Online, Leisure and Business travel agencies. 

  Knowledge of Operations area in Payments: KYB process, implementation and customer success 

  Multilingual: other languages are a plus.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.