Desktop/Telephone Adjuster, Auto and Bodily Injury, Remote (Canada)

Company:

Why should you consider a career with ClaimsPro? We are proud of our people, and it shows:

·You will be part of a team of over 700 independent adjusters from across Canada.

·Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.

·You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.

·You will be supported by experienced local claims support, centralized after hours support, and dictation services.

·Your workload is balanced and is driven by senior executives and business development staff from coast to coast.

·You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

·Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

We are currently looking to add an experienced Adjuster to our National Accounts team. This role is responsible for the investigation and adjusting of intermediate to senior level general automobile bodily injury claims and occasional Commercial General Liability claims. 

The successful candidate provides SCM standard quality service and facilitates prompt and equitable settlement of claims within the parameters of corporate policies and standards as well as initiates and follows-up on business development opportunities

Competencies required to succeed  
• Effective analytical skills including identification of cause and effect dynamics. 
• Proven investigative manner 
• Ability to read and interpret policy coverage. 
• Working knowledge of Microsoft Office including Word, Excel, and Outlook 
• Good written and oral communication skills. 
• Able to draw valid conclusions and effectively communicate them 
• Proactive and positive approach to customer service ensuring all inquiries are effectively dealt within a timely manner 
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner 

Responsibilities   
• Investigate, negotiate and settle predominantly automobile bodily injury claims, but also occasional commercial general liability claim
• Direct field investigations as required for exposure and within account guidelines parameters. 
• Make initial contact as per account guidelines. 
• Report to client as per account guidelines. 
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements 
• Provide high level of customer service to clients and insured’s

Education, knowledge and experience required   
• Completed post-secondary education or equivalent experience. 
• 5 or more years' previous bodily injury adjusting experience. 
• CIP designation, or enrolled in CIP curriculum, achieving designation within the specified timeline. 

• Strong computer skills with an aptitude/ability to learn 
• Working knowledge of Microsoft Office including Word, Excel, and Outlook

• Candidate will be required to be licensed in Alberta and BC

• Potential to work remotely

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.