Offer summary

Qualifications:

Native or fluent in German (C1) and fluent in English (minimum B2 level)., Previous experience in customer service or sales, preferably in the travel or hospitality industry., Strong communication skills and ability to engage with customers effectively., Customer-focused mindset with attention to detail and problem-solving abilities..

Key responsabilities:

Handle inbound calls to assist customers with inquiries.

Sell and cross-sell products tailored to customer needs.

Provide customer support for booking management and assist travel agents.

Offer comprehensive information on destinations, pricing, and related inquiries.

Job description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Customer Service Representative to join their team in Porto.

Position: Customer Service Representative

Location: Porto, Portugal

Work model: Work from Home

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

Handle inbound calls to assist customers with inquiries
Sell products tailored to customer needs
Cross-sell and upsell products and associated products
Provide customer support for post-booking and booking management
Support travel agents with bookings and ensure smooth booking management
Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries

REQUIREMENTS:

Native / fluent in German (C1) both verbal and written. Fluent in English (minimum B2 level)
Previous experience in customer service or sales, preferably in the travel or hospitality industry
Strong communication skills with the ability to engage and build rapport over the phone
Ability to manage multiple inquiries and provide accurate information efficiently
Experience in upselling and cross-selling products or services
Customer-focused mindset with a commitment to delivering high-quality service
Proficiency in booking systems or travel management tools will be considered as an advantage
Strong attention to detail and problem-solving mindset
Ability to effectively communicate, both written and verbally
Ability to multitask in fast paced environment
Working schedule: shift rotation, Monday to Friday: 08:00h - 18:00h, Saturday and Sunday 08:00h - 17:00h