Offer summary

Qualifications:

Minimum of two years of experience in laboratory science, preferably as an applications specialist or medical technician., Bachelor’s degree or equivalent education and experience., Strong interpersonal, persuasive, problem-solving, and communication skills., Familiarity with the hematology market is a plus..

Key responsabilities:

Plan and execute implementation of Scopio applications at customer sites.

Develop and conduct training programs, including workshops and on-site sessions.

Provide both pre- and post-sale technical support for application-related inquiries.

Drive proactive process improvements to enhance customer satisfaction and support sales objectives.

Job description

Description

About the company

Scopio Labs is a rapidly growing medical technology company revolutionizing hematology and cell morphology analysis. Our mission is to facilitate quicker, earlier detection and diagnosis of

blood-related diseases, ultimately leading to improved patient outcomes. At Scopio Labs, every team member plays a crucial role in our life-saving mission.

About our technology

Scopio has developed a groundbreaking digital imaging platform utilizing innovative computational photography and clinical-grade AI. This platform automatically analyzes blood and bone marrow samples at the highest resolution available and delivers results within minutes.

About the role

Join our dynamic customer success team as a Clinical Solution Consultant (CSC) and help us bring Scopio's innovative solutions to laboratory environments. As a vital member of a multidisciplinary team, you'll support our equipment and applications from pre-sales through to go-live and beyond, ensuring a seamless integration process.

What you’ll be doing

Implementation & Training
Plan and execute implementation of Scopio applications, integrating with middleware and supplies at customer sites
Assist customers in meeting regulatory and validation requirements
Develop and conduct training programs, including workshops and on-site sessions
Manage the integration process to align with customer expectations and timelines
Technical Support & Troubleshooting
Collaborate with the technical team to address troubleshooting issues related to Scopio products, ensuring effective communication and resolution
Provide both pre- and post-sale technical support, serving as a resource for application-related inquiries
Customer Satisfaction & Feedback
Drive proactive process improvements to enhance customer satisfaction while supporting sales objectives
Gather and analyze data on customer usage and preferences to inform product development
Identify critical gaps and product issues, recommending actionable solutions
Collect ROI data to measure progress and adoption within laboratories
Sales Support
Participate in conferences and support the sales team with application demonstrations
Travel up to 60%

Requirements

Experience & Education
Minimum of two years of experience in laboratory science, preferably as an applications specialist or medical technician or presale engineer.
Familiarity with the hematology market is a plus
Bachelor’s degree or equivalent education and experience
Skills
Strong interpersonal, persuasive, problem-solving, and communication skills
Basic analytical capabilities and proficiency in Microsoft Excel for data management
Ability to build sustainable relationships with internal and external stakeholders
A collaborative team player with a strong customer success
mindset

Salary range - $80K - $ 90K /Year

Scopio Labs offers competitive compensation and a full range of benefits, including health coverage for you and your dependents, as well as a 401K with a 4% company match.

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