Client Onboarding Analyst

About Hex Trust

Hex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade platform, providing secure, and integrated solutions. Hex Trust has grown its global presence, with offices in Hong Kong, Singapore, Dubai, Italy, and Vietnam.

Position Summary

We are looking for a highly skilled and detail-oriented KYC analyst to join our Client Management team at Hex Trust. The KYC Analyst will act like an interface between clients and key internal stakeholders for new business onboardings and existing clients’ reviews. As a dedicated point of contact, the team is responsible for smooth onboarding/review of clients by identifying KYC requirements, collecting and validating documents, as well as front to end monitoring of the process including coordination with Compliance, Legal, Operations, and Finance teams. 

This role requires a good understanding of KYC regulations and practices in the financial services/crypto industry. You will need to be detail-oriented, be able to multitask, and have excellent communication skills. 

Duties & Responsibilities

• Responsible to perform initial client due diligence based on established procedures prior to the Compliance’s team final review
• Ensure all provided KYC documentation meet regulatory requirements and internal policies 
• Stay informed about relevant regulatory developments in crypto space and industry best practices to ensure ongoing compliance
• Partner with Sales team to understand the purpose of clients’ onboarding and confirm it is documented properly
• Serve as the main point of contact for clients by addressing and resolving their onboarding/KYC issues in line with our internal policies, regulatory requirements, and market practice
• Partner with Sales and internal key stakeholders to manage the priority of all onboarding requests based on their urgency/profitability
• Ensure the onboarding/review experience is smooth by keeping track of progress and identifying potential blockers ahead of time.
• Escalate recurring issues related to the onboarding/review process and work with senior management to resolve them
• Identify gaps in policies and processes and work with senior management to improve them
• Create and report on metrics related to onboarding/review pipeline and timelines to completion

Requirements

• Bachelor's degree in finance, economics, or a related field
• Minimum 2 years of experience in KYC/AML in the financial services industry
• Strong understanding of KYC regulations and AML/CFT frameworks 
• Excellent eye for details
• Excellent spoken and written English; other languages a plus
• Ability to adapt quickly to challenging situations and find innovative solutions
• Effective communication and interpersonal skills, with the ability to collaborate with internal and external stakeholders
• Ability to work independently and manage multiple projects simultaneously
• Proficient in the use of Google products

Benefits

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralised markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our H.E.X. culture:

• Heart
• Empowerment
• Xcellence

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events