Offer summary

Qualifications:

1 to 3 years of experience in L2 Network Support., Proficiency in Genesys Routing Solutions and HCCS systems., Strong troubleshooting skills for inbound and outbound contact center solutions., Experience with real-time and historical reporting using CC Pulse..

Key responsabilities:

Administer and maintain HCCS systems and applications.

Handle major production and escalated issues, providing root cause analysis.

Troubleshoot Genesys issues related to call routing and campaign creation.

Install and configure framework for support and maintenance tasks.

Job description

Position- L2 Network Support

Exp- 1 to 3 Years

Notice Period- Immediate Joiners/ Currently serving notice period

Location- Koperkhairane Navi Mumbai

Must Have- Genesys Routing Solution, L2 Support, Design with ERD

· Administration and Maintenance of HCCS (Hosted Contact Centre Solution) Systems and Applications

· Framework installation, configuration and handling the support and maintenance part.

· To handle major production issues and the Escalated issues and provide the RCA of major Issues.

· Troubleshooting of all Genesys issues for Inbound and Outbound contact centre solution including call routing, Real time & Historical reporting using CC Pulse, Campaign creation.

· Working on Genesys Routing Solution, Design with IRD.

Required profile