Product Support Specialist

AutoLeap is looking for a Product Support Specialist to provide front-line support to our live customers. Everyday, our customers run their auto repair shops on our software, and our Support team has the essential responsibility of answering their questions and ensuring their successful operations.

About AutoLeap

AutoLeap is a full-suite shop management solution for the auto repair industry. We are on a mission to improve the lives of shop owners around the world by bringing modern software innovations to their underserved market. We are an international startup that values doing things differently and having fun along the way. Our leadership team consists of repeat CEOs, EY Entrepreneurs of the Year, Canada’s Top 40 Under 40, and hails from BCG, Bain, Wharton and Stanford.

As a Product Support Specialist, you will:

• Deliver best-in-class front-line support to our customers via live chat
• Ensure timely responses and resolutions on all customer enquiries
• Escalate bugs and feature requests to the Product and Engineering teams as appropriate
• Troubleshoot and properly action customer enquiries
• Be an ambassador for AutoLeap and cultivate strong customer relationships

NOTE: You will be required to work during North American work days & hours.

Requirements

• Excellent written English communication skills
• Strong academics from a top undergraduate program
• 1 - 3 years experience in technical support at a relevant technology company
• Proven track record of past success and role progression
• A knack for understanding and solving technical issues
• Ability to multitask and prioritize between competing tasks
• A passion for helping customers