Technical Campaign Manager

We’re seeking an experienced Technical Campaign Manager to set up, test, deploy, and monitor mobile messaging campaigns for our clients as part of our managed services. In this role, you’ll act as a platform expert, leveraging your technical and client management skills to ensure our clients’ digital campaigns are flawlessly executed across SMS, MMS, Email, and RCS channels.

This role is critical to the success of our Client Services team, demanding both technical precision and a commitment to client satisfaction. We’re looking for someone who demonstrates meticulous attention to detail, high-quality standards, and a proactive approach to client engagements.

Responsibilities

As the Technical Campaign Manager, you will:

• Become a Platform Expert: Master the operation of our messaging platforms to deliver multichannel campaigns (SMS, MMS, Email, RCS) with accuracy and effectiveness.

• Maintain Client Relationships: Build and maintain strong client connections, working closely with Account teams to provide exceptional campaign management services.
• Execute Campaigns to Perfection: Set up, test, and launch campaigns on Sinch platforms per detailed client specifications, ensuring zero errors with rigorous attention to detail.
• Utilize Technical Skills: Modify scripting templates as needed for campaign data processing and collaborate with engineering teams on complex requirements.
• Manage Audience Segmentation: Prepare and segment recipient lists in line with campaign briefs, using client-provided data or direct platform access.
• Conduct Thorough Testing: Create and execute test plans across multiple mobile devices and applications, documenting results meticulously.
• Monitor and Report Campaign Performance: Regularly analyze campaign performance through platform reports and Tableau dashboards, proactively communicating results and issue resolution status to clients.
• Drive Issue Resolution: Proactively identify, document, and resolve campaign issues by collaborating with Engineering and Support teams; open and manage support tickets as necessary.

Requirements

• Proven success in a client-facing role in support, account management, or campaign management.
• Strong problem-solving and critical thinking skills with an unwavering attention to detail.
• Experience in mobile messaging campaigns highly preferred.
• Ability to adapt and thrive in dynamic, evolving technology environments, with a track record of action-oriented, reliable performance.
• Exceptional communication skills, with a proactive and client-focused approach.

Preferred Skills

• Knowledge of shell scripting, HTML, and SaaS platforms is a plus.

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. 

• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. 

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. 

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. 

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. 

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters. 

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. 

The annual salary range for this position is $80,000 - $120,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications.

If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now! 

This role will be accepting applications until March 14th, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

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