Technical Solutions Manager - Ghana

About Us
Simprints is a nonprofit tech company with a mission to radically increase transparency and effectiveness in global development. We build ethical, inclusive digital ID powered by biometrics to verify that health, aid, and services truly reach people. Simprints partners with organisations like Gavi to boost immunisation rates in developing countries, Ministries of Health like Ghana on pandemic response, and NGOs like BRAC to deliver maternal healthcare. Studies have shown Simprints increases impact through real-time, precision data, for example increasing maternal health visits by 38% in Bangladesh or accurate HIV tracing by 62% in Malawi. Today we’ve worked in over 17 countries helping deliver health, aid, and finance to >3M people. Our goal is to transform the way the world fights poverty, ensuring that every vaccine, every dollar, and every public good reaches the people who need them most.

We seek someone passionate about building and implementing technology-based solutions through a partnership with the Ghana Health Service. This is an exciting role scope and the ability to contribute to social impact objectives.

About the Role

You will work closely with Simprints’ partners to monitor the performance of deployed solutions, provide second-line support, and gather requirements and support with testing new robust solutions for frontline health workers. You’ll have the chance to collaborate externally with government stakeholders in charge of technical deployments and internally with solutions delivery, engineers, and data scientists to continuously build, test and monitor custom and robust technical solutions for deployment in Ghana. 

This role is unique in its breadth, allowing collaboration with almost every team at Simprints. You’ll work closely with Simprints colleagues to develop a deep understanding of our partner's technical requirements, work with our engineers to implement our technical solutions and analyse data with a team of data scientists.

This role reports directly to the Senior Country Project Manager while maintaining close working relationships with the global Solutions Delivery Unity of the Delivery Team and other Simprints Staff in Ghana. The role will require intensive travel in Ghana, particularly in the Eastern and Oti Regions.

Job Details

• Job Title: Technical Solutions Manager
• Reporting To: Senior Country Project Manager
• Grade: 4
• Location: Ghana
• Salary: 30k Cedis per month

This role will be an initial 12-month (1 year) engagement. There is scope for extension beyond this.

Primary Function: The Delivery team at Simprints is responsible for the successful implementation of our biometric solutions in the field. They work closely with partners and internal teams to ensure projects are executed smoothly, meeting both technical and operational requirements to deliver maximum impact.

Key Goals:

• Ensure successful implementation and execution of biometric projects in the field.
• Collaborate with partners and internal teams to meet project goals and timelines.
• Continuously improve delivery processes to maximize efficiency and impact.

Requirements

• Significant product/solutions support experience, ideally in the ICT4D space. You’ve deployed and maintained projects in developing country contexts. 

• Significant technical project design experience or solutions architecture, ideally in the tech for development space where you’ve designed projects with clients in developing country contexts. 
• You have experience with user-centered design and user research
• Experience configuring or implementing data collection platforms, primarily DHIS2. Knowledge and experience in other data collection platforms such as CommCare, ODK, OpenSRP, etc., is a plus. You are knowledgeable about and have designed (UX and UI), tested, or implemented workflows common among frontline workers in development programs (e.g., health care, aid distribution, research, education) using tools such as Miiro, Figma, etc.
• Knowledge and experience working with agile methodologies. You have worked in an organization using agile principles and are familiar with typical technical project management tools (e.g. Jira, Trello, ClickUp etc.).
• Ideally: Interest in and/or experience in data analytics and visualization 
• You have worked in a global organization / effective cross-cultural communication

Role Responsibilities

• Lead as the technical point of contact for clients using Simprints' solution, understanding their challenges and needs, resolving the issues as needed or escalating to appropriate quarters. This will include travelling to project sites per the project's needs to monitor, investigate, test, and conduct assessments at the highest quality standards.  
• Contribute to the continued improvements to the solution by defining clear technical scopes, functional requirements and technical feasibility.
• Support the global TPM's day-to-day on-ground technical project management needs, making decisive decisions and responding to requests, reviewing project configuration, and adjusting project settings as part of ongoing optimisation.
• Proactively identify technical risks early, taking ownership and/or collaborating with the team to mitigate them. 
• Continuously identify, test, and implement improvements to user experience.
• Setup a user feedback and support mechanism

Benefits

5 Reasons to Join Simprints

Life is short. We believe work should be inspirational, meaningful and fun. At Simprints, we’re taking on global development’s biggest challenges, powered by an amazing culture and incredible people. Work with us, and you will grow faster, learn more, and take on great responsibilities with the potential to make lasting change.

1. Genuine Impact. Work directly with our partners and users to deliver technology that has the potential to impact millions of lives across the globe. At Simprints, you’ll be part of a team that is passionate about driving real change.

2. An incredible, diverse team. Our work is at the intersection of technology and global development, and we’ve managed to build an amazing team drawn from all over the world. But don’t take our word for it—we’re an externally recognized Great Place to Work, part of the Flexa Top 100 Most Flexible Companies and a 2022 Best Workplace for Women.

3. Mutual Flex. We champion a work culture where autonomy and trust are paramount, steering clear of mere face-time metrics. Whether it's managing life's essentials like healthcare appointments or adapting work hours to match your peak productivity times, we've got you covered. In return, we count on your reciprocal flexibility when mission-critical moments arise, like stepping up for a crucial client discussion on a Friday or tackling unexpected technical glitches beyond regular hours. 

4. Ultimate work-life balance. 

1. We offer a 4-day workweek, meaning everybody has the option to have Fridays off.
2. We also offer unlimited annual leave, which allows you to prioritize your well-being

As long as you're driving results and fostering teamwork, we encourage you to strike that perfect balance between your professional and personal life. Our commitment to this model's success is solidified through semi-annual productivity assessments with our board, ensuring that our high standards of performance are consistently met.

5. Professional development. We promote continual learning and put our money where our mouth is with development plans and access to global experts through the GLG network 

We also have a generous professional development budget for each colleague – “Eduprints”. Is there some training you’d like, or maybe you could benefit from professional coaching? Simply provide a business case that shares your aspirations and the resources you need, and we'll do our best to support you. 

We care about both your development in Simprints and your holistic long-term career goals. Simprints Alumni have gone on to work for Google, USAID, Gavi the vaccine alliance, Save the Children, and other top players.