Offer summary

Qualifications:

Bachelor's degree in Business, Marketing, or a related field., Proven experience in customer success or account management, preferably in the construction or technology sector., Strong communication and interpersonal skills to build relationships with key accounts., Ability to travel 3-4 days a week to meet with clients and support their needs..

Key responsabilities:

Serve as the primary contact for key account customers, ensuring a positive user experience.

Implement framework agreements with major customers to enhance satisfaction across all branches.

Provide product training and support to ensure users can effectively utilize the solutions offered.

Drive customer engagement and product utilization to maximize the benefits of our offerings.

Instagrid is redefining portable power, offering innovative, sustainable solutions that meet demanding energy needs – wherever you are. As a B Corp-certified company, we’re committed to not just reducing fuel emissions, but also enabling our customers to work cleaner, safer, and more efficiently. Our products, including Instagrid ONE, Instagrid GO, and Instagrid LINK, provide silent, fume-free, and grid-like power in any setting, eliminating the need for traditional generators. Designed with mobility in mind, our battery-based, portable power supplies are lightweight yet robust, allowing professionals in construction, film & media, emergency services, and events to power their work seamlessly. What sets us apart? - Single-handed portability: Our power units are lightweight, compact and designed for easy, one-person transport. - Unrivaled power: Our unique micro-inverter technology delivers high peak power for the most demanding tools. - Sustainable by design: Eliminate fuel costs and carbon emissions with our advanced battery technology, providing reliable, long-lasting power that keeps your operations running efficiently throughout the day. - Reliable in extreme conditions: Instagrid products perform in challenging environments, from remote construction sites to high-demand film sets. With a growing network of satisfied customers across industries and continents, we’re helping businesses achieve their sustainability goals while powering how work gets done. Join us on this journey to cleaner, smarter energy solutions that don’t compromise on performance or reliability. ⠀ #startups #electricity #power #pure #clean

Job description

Pure instant power. Anywhere. We have created the world’s most advanced portable power supplies, bringing freedom to the way our customers work. With you we want to shape a world where advanced technology meets environmental responsibility and create lasting impact. We are working from all over Europe and the US, whether onsite, hybrid or fully remote. Driven by our curiosity and the desire to leave tomorrow's world cleaner than we found it yesterday. Join us in transitioning away from combustion generators to a cleaner alternative for fast, measurable, and real outcomes. What we’ve achieved so far is just the beginning. 🚀

At Instagrid you shape a more sustainable future by helping professional workers transitioning away from combustion generators. Making our world a cleaner place tomorrow and the workplaces of our customers safer today.

**This position requires travel 3-4 days a week**

Your impact

Join us as a Customer Success Manager, where you'll be the cornerstone of our relationships with key account customers. As the primary contact, you'll embody the essence of Instagrid, ensuring a compelling user experience and driving technology adoption among our clients. Your role is pivotal in fostering strong relationships with key accounts, facilitating product understanding, and spearheading growth initiatives. By embedding yourself within each key account, you'll become an indispensable asset, driving our market success through unparalleled customer satisfaction. Come be a part of our team and make a lasting impact on our journey to success.

Implement negotiated framework agreements with major customers, ensuring positive impressions across all customer branches
Expand your network within assigned customers, enabling their success with our solutions
Promote familiar and new applications across various business units of key accounts through creativity and enthusiasm
Provide comprehensive product training and support to users, making the product accessible and user-friendly
Ensure customers have all necessary information for seamless product utilization, addressing inquiries comprehensively
Drive high product utilization and ensure customers fully benefit from our solutions

Required profile