Active PTIN and 2+ years of professional experience in tax preparation and filing individual (1040) returns., Strong technical skills in navigating professional tax software and Microsoft 365 applications., Ability to provide customer support through various communication channels including video, phone, and chat., Dedicated workspace with a hard-wired Ethernet connection and personal computer..
Key responsabilities:
Provide superior customer support to assist customers with their tax returns.
Create an excellent customer experience using tax preparation expertise and technical skills.
Resolve customer problems in a friendly and timely manner to ensure high satisfaction.
Document all customer interactions carefully for record-keeping.
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JDA TSG is a preferred global strategic and outsourcing partner of some of the biggest brands in the world. Our team of experts provides new perspectives and solves your most critical operational challenges. Our mission is to deliver services that are effective, agile and scalable, designing every engagement to address your organization’s unique environment. The result is efficient operations, simplified complex programs, and a flexible strategy provides space for business agility. Founded in 2011, our team meets you where you are to deliver a plan of action of combined people, process, and technology that drives exceptional outcomes across talent acquisition and operational process improvement.
Remote U.S. | Part Time | $29 hour + Incentives/Bonuses
Opportunity Highlights
$29.00/hour
Flexible schedules - Wide range of shifts, including weekends and evenings.
100% Remote work (U.S.)
Work through April 16, 2025, averaging 20 hours a week
Growth potential
JDA TSG's Tax Services Group is hiring Seasonal Tax Associates for the current tax season. If you have 2 seasons of professional Tax Prep experience and are looking for remote work, we would love to speak with you about joining our team! Come be a part of a fantastic group of customer-obsessed tax professionals.
On a Typical Day, You Will
Provide superior customer support via video, phone, and chat, helping customers with their tax returns. On one call, you may be navigating software or network connectivity issues; the next could be researching and answering complex tax questions, or you may be preparing returns.
Create an excellent customer experience using your expertise in tax preparation and technical ability.
Resolve customer problems in a friendly and timely manner to ensure high customer satisfaction.
Carefully document all customer interactions.
What You Bring To The Role
An Active PTIN and 2+ years of professional experience preparing and filing individual (1040) returns using professional tax preparation software in a professional/retail setting.
Strong technical skills and ability to navigate computer systems and software, including professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc.
A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities. (No Satellite or Wi-Fi providers.)
What We Provide
Seasonal/flexible morning through evening hours, including weekend-only roles. We staff Mornings, Midday, and Evenings, 7 days per week, from the comfort of your home office.
W2 position starting at $29 per hour + benefits including 401K with a match, perks, and other incentives.
Work through April 16, 2025, averaging 20 hours a week. Additional hours may be available.
Comprehensive training and support from our management team, who are committed to helping you excel in this role.
Equipment including a laptop for the duration of employment. (You must also have access to a personal computer for your use.)
The opportunity for employment growth within JDA TSG.
If you are available to commit through the end of the standard tax season let's talk!
APPLY NOW!
About JDA TSG
Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, leveraging technologies and talent solutions.
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.