Offer summary

Qualifications:

NTTF, Diploma/BE in Mechatronics required., 4-6 years of experience as a Service Engineer is mandatory., Proven experience in calibration and servicing of instruments., Strong customer service mindset with excellent communication skills..

Key responsabilities:

Ensure customer satisfaction through quality service and effective communication.

Manage equipment safety, performance, and resolve service quality complaints.

Oversee service delivery according to contract requirements and handle invoicing issues.

Conduct site audits and investigate accidents while adhering to company policies.

Job description

Service Engineer

(m/w/d)

Responsibilities:

Accountable for customer satisfaction through quality of service and precise communication
Accountable for equipment safety and performance
Accountable for resolving customer service quality complaints
Accountable for resolving customers invoicing complaints related to maintenance operations
Accountable for the end-users, the sites and the technician’s safety
Accountable for the delivery of service according to the service contract requirements
Accountable for callouts and service repairs sales
Accountable for managing the third-party inspections visits and follow-up actions
Validates the service contract technical terms with the salesperson
Accountable for supporting the maintenance of any foreign equipment
Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
Accountable for reducing the callouts in his area
Accountable for reviewing callout and service repairs invoices that are not automatically invoiced
Accountable for the timely completion of the planned maintenance visits
Accountable for the planned maintenance scheduling and optimized routing
Responsible for Performing Site Audits
Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
Responsible for the control and authorization of overtime