Assistant Account Manager

Job Title: Assistant Account Manager

Company: GOTEAM

Location and Workplace: Work from Home (WFH), 12AM to 9AM PH Time, Tuesday to Saturday

Summary: We are seeking an Assistant Account Manager to provide superior service to our clients by supporting the service needs of the Account Manager and/or Account Coordinator.

About the Job

Key Duties:

• Coordinate processing of insurance certificates and evidence of property insurance.
• Request and follow up for Additional Insured and Loss Payee endorsements, including primary wording and 30 days notice of cancellation.
• Create/update Certificate Insurance Issuance Document (CIID) and HIB 24/7 masters as needed and for renewals.
• Upload certificate holder specific endorsements into HIB 24/7.
• Pull certificate holder lists and forward to Account Manager/Coordinator.
• Handle claims reporting and follow up (claim and adjuster name).
• Process un-routed attachments in EPIC.
• Retrieve online carrier documents/policies.
• Process incoming non-money endorsements.
• Transmit policies to insured/Lender.
• Process Motor Vehicle Reports (MVR's) to define eligibility and advise Insured, adding drivers as applicable.
• Issue auto ID cards.
• Request and follow up for vehicle and driver change endorsements.
• Manage notices of cancellation.

Skills and Experience

Essential Skills:

• Familiarity with insurance processes and terminology.
• Strong organizational and coordination skills.
• Excellent communication and follow-up skills.

Qualifications:

• Bachelor’s degree in a relevant field or equivalent experience preferred.
• Relevant insurance certifications would be an advantage.

Your Benefits:

• We don’t just give you a laptop; we give you an extra monitor—because two screens are better than one.
• You’ll get HMO coverage from day one—not just for you, but also for a dependent (yup, private room benefits included).
• Ever needed legal or financial advice? Well, now you and your family can access it—on us.
• Salary finance platform for personal loans, because we’re here to help you, even with the tough stuff.
• P1,000,000 life insurance coverage—because we’ve got your back.
• Leave credits above industry standards, including additional client-specific leave entitlements.
• The little things? We’ve got you covered: welcome gift, monthly lunch with CEO updates, talent nights, gratitude celebrations, and more.
• And yes, how does a trip for two to Bali sound? Referral bonuses can take you there.

"Your Family’s Benefits"

• Mental health support for your family, 24/7, because we care about them too.
• Preventive care like health education, diet counseling, and wellness sessions—available for four family members.
• Free telemedicine for your family, because we know life doesn’t wait for appointments.
• Personal invites to family events, with prizes up for grabs—because life is about more than just work.

About Us

Company Name: GOTEAM

Achievements:

• Consistently raising the bar in employee engagement with an 85% score, leaving the global average of 23%, the US average of 33%, and even best practice organizations at 70% in the dust.
• Certified as a Great Place to Work for four years running—because when you’re great, you just keep proving it.
• Over 1,000 employees strong, with no plans to hit the brakes anytime soon.

Culture:

At GOTEAM, innovation isn’t just part of the job—it’s the job. We celebrate diversity, thrive on global perspectives, and create an environment where personal and professional growth isn’t a perk—it’s the norm.

Mission:

Our mission is bold and simple: provide 100,000 people with free AI certification through the Vjal Institute, fueling the future of innovation.