Currently pursuing a degree in Computer Science or a related field., Strong problem-solving skills and attention to detail., Familiarity with troubleshooting hardware and software issues., Excellent communication skills, both verbal and written..
Key responsabilities:
Assist in providing technical support to clients and users.
Troubleshoot and resolve technical issues via phone, email, or chat.
Document and track support requests in the ticketing system.
Collaborate with senior team members to improve support processes.
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