Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., Proven experience in a technical support role, preferably in a 2nd line capacity., Strong knowledge of networking, operating systems, and troubleshooting techniques., Excellent communication and problem-solving skills..

Key responsabilities:

Provide advanced technical support to clients and internal teams.

Diagnose and resolve complex technical issues in a timely manner.

Collaborate with other departments to improve service delivery.

Document solutions and maintain knowledge base for future reference.

R Systems is a leading digital product engineering company that designs and builds next-gen products, platforms, and digital experiences empowering clients across various industries to overcome digital barriers, put their customers first, and achieve higher revenues as well as operational efficiency. We constantly innovate and bring fresh perspectives to harness the power of the latest technologies like cloud, automation, AI, ML, analytics, Mixed Reality etc. Our 4,400+ technology expeditioners across 26 offices are driven to explore new digital paths, leaving no stone unturned in our quest to deliver business solutions that drive meaningful impact. Our product mindset, capabilities and tools allow us to partner with Tech industry which is no longer limited to ISV and SaaS companies, but also include Telecom, Media, FinTech, InsureTech and HealthTech players, and enable faster new feature release with full ownership and integration into the CI-CD pipeline.

Required profile