Offer summary

Qualifications:

Fluency in German (min. C1 level), Outstanding communication skills, Service-oriented thinking with a focus on customer experience, Administrative and technical knowledge..

Key responsabilities:

Provide assistance to customers via phone and email.

Deliver technical support, including troubleshooting and router installations.

Address contract and billing inquiries thoroughly and efficiently.

Handle customer complaints with empathy and promote additional products.

Job description

Job Title:

Customer Service Advisor with German - 100% remote

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Your responsibilities:

Shifts – 5 days per week, 2 weekends per month, 8,5 hours per day (7,5 h work, 30 minutes paid break + 30 minutes unpaid break). Shifts are between 7:00-23:00
Training period – 4 weeks training, 8:00 – 16:30 or 9:00 – 17:30 Monday-Friday
Provide assistance via phone and email,
Deliver technical support, including internet speed tests, troubleshooting, and router installations,
Address contract and billing inquiries thoroughly and efficiently,
Handle and process customer complaints with empathy and professionalism,
Promote and sell additional products, such as mobile contracts, after resolving service issues.

Our requirements:

Service-oriented thinking with focus on customer experience
Fluency in German (min. C1 level)
Outstanding communication skills
Administrative and technical knowledge

Optional

Very good English or Polish verbal and written skill (min. B2 level)

What we offer

Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
Embrace an international and diverse work environment that broadens your horizons.
Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
Team-building events to foster a collaborative work environment.
Team leader support at every stage of cooperation.

Location:

POL Warszawa - ul. Taneczna 30

Language Requirements:

English, German (Required)

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Required profile