Digital Authentication Specialist I - Grails

About the Team

The Operations team manages our worldwide distribution network and is responsible for authenticating products, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

In this role, you will:

• Authenticate listings
  • Review and authenticate listings before they are available for sale
  • Remove unsafe listings or listings that don’t meet our marketplace standards
  • Ensure that listings are accurately described (size, condition) and in the right strata
  • Respond to community and marketing requests for additional item moderation
  • Review authentication defect reports to understand the nature of inauthentic items that made it through the authentication process to support the team’s continuous improvement efforts 

• Train and develop authentication skills
  • Stay up to date on how to authenticate specialty brands
  • Attend training or mentorship sessions with team leads to increase brand and authentication knowledge
  • Host training or conduct mentorship sessions to contribute to team learning

• Contribute to company-wide initiatives and OKRS
  • Understand how authentication work affects defect rate and metrics for the item authentication team overall
  • Recognize how authentication volume affects SLA and metrics for the item authentication team overall
  • Contribute to the ideation, development, and implementation of process improvement or metric improvement initiatives within the team as needed
  • Support Team Lead on administrative tasks in service of strata wide metrics and KRs
  • Attend and participate in All-Hands meetings with the Item Authentication team

• Other duties as assigned

We are looking for:

• Strong knowledge and interest in fashion 
• Passion for and interest in the listed designers and categories
  • Louis Vuitton (Sneakers)
  • Dior
  • Moncler
  • Versace
  • Gucci
  • The Row
• Strong, proven problem-solving skills
• Strong authentication abilities in at least three distinct designers
• Enthusiastic about Grailed and/or power user of Grailed platform 
• Professional: Impeccable judgment when trusted with sensitive, non-public data and information
• Exhibit Grailed Values: Ownership, Empathetic Approach, Continuous Improvement, Solutions Focus, and Community Drive
• Availability to work weekends and holidays (as scheduled)

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.