Offer summary

Qualifications:

Experience in software implementation or project management within digital health or healthcare sectors., Strong communication skills, both written and verbal, with the ability to manage complex projects., Highly organized and detail-oriented, adaptable to changing environments., A passion for improving mental and physical health care..

Key responsabilities:

Manage the workflow and execution of assigned projects from start to finish.

Collaborate with cross-functional teams to ensure effective knowledge transfer and customer experience.

Educate customers on product capabilities and best practices for successful adoption.

Maintain strong relationships with clients, providing regular updates and managing expectations.

Job description

Linus Health is a Boston-based digital health company focused on transforming brain health for people across the world. By advancing how we detect and address cognitive and brain disorders – leveraging cutting-edge neuroscience, clinical expertise, and artificial intelligence – our goal is to enable a future where people can live longer, happier, and healthier lives with better brain health.

We are a team of 105+(and growing!), embarking on an exciting period of accelerated growth. We invite collaborative, self-driven and impact-oriented professionals to join our dynamic and fast-growing team.

Does this sound like an innovative & disruptive start-up where you could see yourself? If so, please continue reading…

The Role:

As a Customer Sucess Manager, you will be responsible for the overall workflow and management of assigned projects from inception to completion and will lead the internal team to deliver the work within the defined scope, timeline and budget.

What You’ll Do:

Work cross-functionally with the Commercial and Customer Success teams to ensure smooth knowledge transfer and seamless customer experience
Define, oversee and track progress in action items, decisions, risks, and deliverables
Provide detailed account walkthroughs and assist many new customers with implementation

Clearly communicate account setup requirements and expectations with customers and key stakeholders
Educate customers on capabilities, and best practices to simplify adoption and align expectations

Work cross-functionally with internal product, engineering and data teams, as well as with external partners, to develop realistic project plan/schedules
Leverage feedback for continuous improvement to the onboarding process
Develop a deep understanding of customers' business and operational objectives
Monitor and review customer utilization and work with through product adoption
Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Linus tools and platforms
Connect with management to provide regular project updates on project status including risk mitigation plans and to escalate unexpected events impacting project schedule, budget and resources
Maintain strong customer relationships over the course of projects; manage client expectations with respect to project timelines, risks, and deliverables
Proactively identifies opportunities for improvement to company processes.

About You:

Must Haves:

Software Implementation or Project Management experience with digital health, HealthTech or healthcare provider
Effective communication skills including written, verbal and presentation, with demonstrated ability to manage concurrent complex deliveries in a dynamic, fast-paced environment
Highly organized and detail-oriented, yet flexible and comfortable with ambiguity
A bias for action and a passion for disruptive innovation
Passion for improving the way people care for their mental and physical health

Nice To Haves:

Current or prior experience as a Medical Assistant

Target Compensation: The base salary budgeted for this position is in the $100,000-120,000 range per year. This position will include an annual discretionary target bonus(based on individual and company performance) as well as equity. The final offer determined for the candidate who is hired for this position will depend on a number of factors, including but not limited to the candidate's relevant skills, professional experience, labor market conditions and more.

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.

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