This is a remote position.

Position Title: Billing Systems Architect

$124,494 to $175,751 annually DOE

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid

sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and

education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are

delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by

mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,

so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide

customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put

ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and

we support our employees to implement solutions that elevate the experiences of our customers and

coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers –

and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a

corporation.

Job Summary

The Billing Systems Architect leads the design, development, and maintenance of our billing systems.

This critical role will focus on optimizing and simplifying our billing processes, particularly for phone

service, commercial billing plans, and subscription billing. The ideal candidate will have a strong

background in billing systems architecture, a deep understanding of usage and mediation processes, and

a proven ability to manage complex projects. This role requires a blend of technical expertise, business

acumen, and leadership skills.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee

and not intended to reflect all duties performed.

Technical Product Ownership of Commercial Billing Systems: Take full ownership of the
architecture, performance, and reliability of our commercial billing systems, ensuring they meet
the evolving needs of the business.
Subscription Billing Simplification: Lead initiatives to simplify and streamline our subscription
billing processes, improving efficiency and customer experience. This includes identifying areas
for automation and process improvement.
Usage and Mediation for Phone Service: Design and implement robust usage and mediation
solutions for our phone services, ensuring accurate billing and revenue recognition. This includes
managing call detail records (CDRs) and integrating with relevant network elements.
Commercial Billing Plan Development: Collaborate with product and sales teams to design
and implement new commercial billing plans, ensuring they are accurately reflected in the billing
system and support business objectives.
API Integration: Design and implement APIs to integrate billing systems with other business
applications, such as CRM, order management, and provisioning systems.
System Design and Architecture: Lead the design and architecture of scalable and reliable
billing systems, considering factors such as performance, security, and maintainability.
Application Process Management: Oversee the application processes related to billing
systems, ensuring smooth operation and timely resolution of issues.
Collaboration and Communication: Work closely with cross-functional teams, including
product, sales, finance, and operations, to understand their requirements and ensure the billing
systems meet their needs.
Problem Solving and Troubleshooting: Proactively identify and resolve billing system issues,
minimizing disruptions to business operations.
Documentation: Maintain comprehensive documentation of billing systems architecture,
processes, and configurations.
Additional Responsibilities: Performs other duties as required to support the business and
evolving organization.

Qualifications:

Bachelor's degree in Computer Science or a related field is required.
Master's degree in Business or a related field is preferred.
Minimum of seven (7) plus years’ experience in billing systems architecture and development,
preferably in the telecommunications or internet service provider industry.
Deep understanding of usage-based billing, mediation processes, and CDR management.
Proven experience in designing and implementing complex billing systems, including commercial
billing platforms.
Strong knowledge of APIs and integration technologies.
Experience with subscription billing models and best practices.
Excellent analytical, problem-solving, and communication skills.
Ability to work effectively in a fast-paced, dynamic environment.
Strong leadership skills and the ability to influence and motivate others.
Experience building systems and application for usage-based subscription billing processes is a
required
Experience with cloud-based billing solutions is required.
Familiarity with payment capture platform (e.g., Chase Payments, Stripe, Apple Pay) is required
Experience in Bank APIs, Lockbox processing

Knowledge, Skills, and Abilities:

Excellent troubleshooting and analytical skills are required.
Experience with data analytics and reporting tools.
Must be thorough and efficient in creating documentation.
Familiarity with billing platforms (e.g., Gotransverse, Zuora etc.) is a plus.
Problem-solving, attention to detail, and ability to work in Agile/Scrum teams.
Strong communication to explain technical solutions to non-technical stakeholders.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available

for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodation may be made to

enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining the physical condition necessary for bending,

stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a

comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or

move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision,

color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a

computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office

setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees

may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply

Fiber. In holding outside employment or self-employment, employees should ensure that participation

does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of

race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the

presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may

require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.

Billing Systems Architect

Offer summary

Qualifications:

Key responsabilities:

Job description

Required profile

Experience

Hard Skills

Other Skills

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